Know What to Ask Hotel Guests When Making Restaurant Reservations for Them

Edited by Hotelier, Amanda, Eng, Anonymous

Hello, and thank you for watching VisiHow. Today, I'll explain to you what kind of information you, as the concierge, need from a guest in a hotel when they ask you for a restaurant reservation. Let's look at what kind of information you need to be taking from that guest in order to expedite the reservation and confirmation process.

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Steps

  1. 1
    When a hotel guest asks for a restaurant reservation, the first thing to do is find out where they would like to go.
    There may be an additional step involved in here, which will be providing recommendations. We will be covering providing recommendations in another video. When the guest makes a decision, we need to make sure we know which restaurant the guest would like to go to.
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  2. 2
    Ask for the preferred date and the time of the reservation.
    Consider requesting a back-up if it is busy in the city, or if the restaurant is a particularly busy restaurant. This is good to have just in case the guest's first preference is not available.
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  3. 3
    Ask for the number of people in the party.
    If the reservation will be for two people, or five or six people, we need to have this information and provide it to the restaurant when we make the call.
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  4. 4
    Finally, ask which name the guest would like placed on the reservation.
    It may be the person who requests the booking, or it may be a different person's name that they would like to have on the reservation.
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  5. 5
    After taking all of this information from the guest, call the restaurant and book the reservation.
    Be sure to get confirmation from the restaurant that they have correctly booked this reservation.
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  6. 6
    Provide a confirmation card to the guest that outlines the date, time, location, number of people and name on the reservation.
    We can keep this card with the concierge at the concierge desk if the guest has gone out and will be returning later. Alternatively, slide the card under the guest's hotel room door.
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  7. 7
    This does conclude today's tutorial on what information you as a concierge need from a guest when they request a restaurant reservation.
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Know What to Ask Hotel Guests When Making Restaurant Reservations for Them

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Amanda, Hotelier

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