Know What is Appropriate in Conversation with Hotel Guests in Hospitality Industry

Edited by Hotelier, Rushell, Eng, zeizei and 3 others

Hello and thank you for watching VisiHow. Today's presentation is on making conversation in the hospitality industry. There are both safe and potentially unsafe topics. Unsafe topics are not, as a rule, always unsafe, but they can be a bit charged. It is probably best for an employee in the hospitality industry to not initiate these types of conversations.

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Steps

  1. 1
    We'll begin by going through a brief list that includes some of the topics that we can open with a guest relatively safely.
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  2. 2
    We can talk about "sports" and "weather" or other forms of small talk.
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  3. 3
    We can also discuss where the guest has visited or where they will go next.
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  4. 4
    We can discuss "local attractions" and "events", such as some interesting recommendations we might have for our guests.
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  5. 5
    We can discuss "travel in general".
    In a hotel I worked at, we has a very entertaining bar. The workers and bartenders enjoyed talking about sports with the guests, such as favorite teams and which sports the guests liked to play. They discussed teams and results of the latest games and how the next game might go. These are generally safe topics as long as we know that it doesn't have to lead to a disagreement.
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  6. 6
    For "where the guest visited", this can be before they arrived or on their current trip in our city.
    If a guest asks for any recommended places to visit, we might ask them about the places they have been to so far. That will help us to provide the guest with a great recommendation that they can go to next, or even open a conversation that can actually be highly entertaining for both of us.
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  7. 7
    For "where they will go next", this is great to ask a guest who is checking out.
    While preparing their bill, we could ask them "Where will you be visiting next?" "Are you returning home, or are you going someplace else?" Then we can wish them a safe trip either back home or on to their next destination.
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  8. 8
    For a conversation about "travel in general", this can be, for example, a conversation about travels to foreign countries that have been quite nice.
    I received my own set of tips from my guests as well as received interesting information that possibly enhanced my travel when I finally reached that destination.
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  9. 9
    Potentially unsafe topics include "personal information", such as asking if a guest is married or single.
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  10. 10
    Other unsafe topics are "political opinions" and "religious beliefs".
    These conversations are usually quite charged. As suggested at the beginning, it is probably best not to get involved in these types of conversations as an employee of the hospitality industry. Personally, I have had these types of conversations before, but I have never started these conversations. If engaged in one of these types of conversations, it is important to do it as carefully and as inoffensively as possible.
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  11. 11
    This concludes today's presentation on making conversation in the hospitality industry for safe and unsafe topics.
    This is not an exhaustive list, but it should provide a fairly good idea of the types of things we can make small talk about with a guest and the types of things that we may want to avoid bringing up. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Know What is Appropriate in Conversation with Hotel Guests in Hospitality Industry

Questions and Answers

Making a conversation with a guest?

What to say and not to say when having a conversation with a guest

This VisiHow article has many tips on what to not say and how to start a polite guest conversation. Compliment guests on an article of clothing or accessory they are wearing. Ask if they need any suggestions on what to do around your city or within the hotel on their free time. Look for any possible issues they may be experiencing to try to handle them before the guest approaches you. Inquire if any staff member stood out for their service towards the guest.

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The situation is the guest expresses her fear and asks how safe is the Philippine for tourists. what to do? what to say?

The situation is the guest expresses her fear and asks how safe is the Philippine for tourists. what to do? what to say?

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Article Info

Categories : Hospitality Industry

Recent edits by: Anonymous, Maria, zeizei

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