Know What Information to Check on Hotel Guests for Safety and Security Purposes

Edited by Hotelier, Amanda, Eng, Anonymous

Hello, and thank you for watching VisiHow. In today's tutorial, we will discuss what information you need to check carefully at a hotel reception desk during the check-in process. This is done in order to ensure guest safety and security, as well as protect the hotel from a fraudulent transaction.

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Steps

  1. 1
    Ask the guest for their ID or passport, as well as their credit card.
    A credit card is typically used, especially in the United States, to guarantee a reservation. If the guest will be paying by other means, that is also fine.
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  2. 2
    Check that the name on the ID matches the name on the reservation.
    It is very important also to check the spelling of the name. Two people can have very similar first and last names, but may only have one or two letters difference. We need to make sure that we are accessing the correct reservation for the correct person.
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  3. 3
    If the guest provides a credit card, check the name.
    Ensure that the name on the card matches the name on the ID or passport and the name on the reservation. It is a security risk to check one person into a guest room assigned to someone else. When the other person arrives, a colleague may check that person into the room as well. We would then have two people, who may not know each other, in one room. This can cause a lot of problems in reception, so absolutely make sure that the name exactly matches on the ID and the reservation. In order to protect ourselves and our customers from any fraudulent transactions, if someone provides a credit card, we must be able to see the name and the name must be the same as the name on the ID or passport.
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  4. 4
    This concludes today's tutorial on what information we need to carefully check at the hotel reception desk during the check-in process.
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Know What Information to Check on Hotel Guests for Safety and Security Purposes

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Amanda, Hotelier

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