Q&A from the article:

Transfer Files from Samsung Galaxy S4 to PC and Vice Versa

Edited by Anonymous, Melsan, abijeff24, Eng and 3 others

Questions and Answers

Kies no longer works?

In the step: "Download Samsung Kies." Kies no longer works

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If the Samsung Kies that you have installed on your computer is no longer working, it is best that you uninstall your Samsung Kies then re-download the Kies and install it back on your computer to resolve this issue that you are having problems with.

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Here is how you uninstall the application:

1. Go to the Start button

2. In the Search box, type in Add and remove and click it from the list.

3. A menu would pop up then you will find there the list of programs that has been installed in your computer. Select the Kies and hit on Uninstall and simply follow the instructions by clicking next or continue

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You can download Samsung Kies from this link: http://www.samsung.com/ph/support/usefulsoftware/KIES/JSP#

Just make sure that your computer surpass the requirements or at least met the requirements of the program. From the link that has been provided, check the system requirements on the bottom part of the page.

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If your computer does not met the requirements of the program you may have the same problem and it may not work and you may need to consider upgrading the computer components if you have a desktop or have a new Laptop that met the requirements or surpass.

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Kies does not work for me, what should I do now?

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If Samsung Kies does not work for you, then you may have the outdated version of the software. Download the latest version of Kies from the official Samsung site.

If the latest version still won't work for your phone, then you can download Samsung USB Driver for Android and install the application on your computer or Laptop.

Your computer should be able to recognize your device once you connect it through the USB data cable.

I need more specifics to help you fully. But for now one thing you can try is removing and re-installing the program. Once you have it installed update fully before attempt to mount your device to the computer via USB. Then attempt to use Kies again.

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Can't open backed up files in Kies?

Can't open backed up files in Kies

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First you will need to connect your device to the computer, then open the Kies program and click on the Back up tab. Then click the restore data button. After that you just need to select the backup file you would like to restore. If you can't find it you may have to manually search for it with the Find File option at the bottom. After you are on the file you want to restore you can select the content you wish to specifically restore, then click restore and just wait for it to finish.

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I will need more specific information in order to thoroughly help. What exactly is it doing? Is the program not working, is it not detecting backed up files, or does the backup process just not complete? If you can provide more details I will help how can I

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There is no choice for document in Kies 3, only Music, Photos, Videos, StoryAlbum?

In the step: "Document files on the following formats: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt" There is no choice for document in Kies 3, only Music, Photos, Videos, StoryAlbum

Transferring document files from your computer to your phone is not available on Samsung Kies . In order to transfer document files from your computer to your phone, please follow the steps on "Connect to the computer as a media device", then once your device is connected to your PC, you can now drag and drop the document files from your PC to your phone.

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The above questions are from the following wiki...
Transfer Files from Samsung Galaxy S4 to PC and Vice Versa

More questions and answers

Why isn't my phone transferring my videos?

When I connect the USB I have tried to manually find the videos within the files of my phone also, but they don't show up on the computer. I was wondering how I could also get the videos to go onto my PC as well.

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File transfer slide button will not stay 'on"?

The file transfer slide button will not stay to "ON" I have never used this function!

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My computer won't even recognize my phone?

My computer won't even recognize my phone... I"m trying to get the pictures from my Galaxy S4 to my apparently old PC

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See more questions like this: I'm trying to connect my phone to my PC

I need to do a Factory Reset on my phone but it is extremely important that I do not lose my contacts?

I need to do a Factory Reset on my phone but it is extremely important that I do not lose my contacts

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KIES3 was working fine up until late 2014, now it cannot connect to my S4?

I've uninstalled/reinstalled etc, spoke with Samsung support. I suspect an update in December breaks KIES3 if used with rooted or unlocked phones.

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Hi, my phone only connects as a camera. How can I make it to connect as a memory stick?

Hi, my phone only connects as a camera. How can I make it to connect as a memory stick

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Categories : USE SAMSUNG GALAXY S4

Recent edits by: Dougie-1, sebastian, Eng

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