Q&A from the article:

Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

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Questions and Answers

Android Device Manager isn't remotely locking phone and I forgot my alternative password so can't get into my S5?

Android Device Manager isn't remotely locking phone and I forgot my alternative password so can't get into my S5


Android Device Manager decided to shut down its remote unlocking service owing to some security problems. Your other choice is the Samsung account. Log on to Find My Mobile with your Samsung credentials. Make sure that your smartphone has been selected on the next screen. Then, expand "Protect my device". Click "Unlock my screen". Click "Unlock". Reboot your smartphone if needed.

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The last resort is resetting the smartphone to the factory settings. You can see our tutorial for that.

I can't remember my alternative password and the fingerprint scan feature is gone?

How do I get the fingerprint scanner back on my phone? I don't remember my password and the screen is stuck on the alternate password entry screen.


Use your Google Account when you see the option. You can also use the Samsung Find My Mobile. In the future, write down your backup pin and keep it somewhere that you will remember. You also can try variations of numbers to see if you come up with the right backup pin. Start with birthday or ATM pincodes.

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See more questions like this: How do I turn off my password in my Samsung Galaxy S5

See more questions like this: How can I get past the fingerprint / password

See more questions like this: My sister's son passed away and we are trying to get into his phone but he has a fingerprint on it?

How can I get into my locked Galaxy SG5 if the screen is unresponsive?

My screen went black and I can't swipe anything when it boots up and therefore can't recover any of the data from it via my computer


You can try Samsung Find My Mobile but if the screen is damaged, it will be tough to know if it worked. Also, because it is locked, you will not be able to connect to your PC as a security feature because of USB debugging.

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I have forgotten my PIN to unlock screen Samsung Galaxy S5?

If I type in password it says wrong password, if I do 5 times it says I must wait until 5 seconds to re-enter, I can not remember the password at all, asking if there is any other option I can unlock it

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Using your Google account is the easiest and fastest way to unlock your GS5. This method requires an Internet connection. Therefore, if your phone is connected to the Internet, you can follow the steps below to unlock it:

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  1. 1
    On your lock screen, tap on the 'Forgot password?' option.
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  2. 2
    Enter your Google email address and password.
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  3. 3
    Once you enter your information correctly, you can follow the Google steps to unlock your phone.
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  4. 4
    When the Google instructions are completed, you can enter a new password for your Galaxy S5.
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  5. 5
    Your phone is now unlocked.
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Alternatively, if your phone is not connected to the Internet or if you're not able to access your Google account, the best option will be to Hard Reset it. If you want to Hard Reset your phone, you should backup any files you can before starting the process.

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In order to try other methods to unlock your device, read our other VisiHow article on how to unlock an Android device in case of a forgotten password.

The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner
More questions and answers

I have a Samsung Galaxy S5, it had biometric fingerprint authentication enabled?

Now the screen reflects the keypad and the alternative password option only, I don't know the alternative password. I have removed SIM and restarted phone etc. to no avail

Removing the SIM probably tripped your anti-theft and this means that you will need to install all new firmware on the phone. If it is not asking for the Privacy Protection password, you still have a chance to unlock the phone using Samsung's Find My Mobile.

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My son locked himself out of his S5 and I do not want to wipe it clean, is there another way to re-open it?

Unlock without wiping clean and I do not want to complete a mass reset

You have two options:

  • Using the Google Account last synced with the device.
  • Trying to see if Samsung's Find My Mobile can unlock the device.

I bought the Samsung S5 not from a store, but privately. It needs Samsung ID to go to screen which I don't know. HELP ME?

Need Samsung ID to go to screen which I don't know. HELP ME

You can get past this by first putting your phone into Recovery Mode and Wiping Cache Partition/Dalvik Cache. At this point, you should be able to install new firmware for your device. You may still have to perform a hard reset and then do it. The reactivation code is a newer Samsung Security feature just like how you need the last synced Google Account to the phone as well.

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Alternative password locked, can't access with ADM?

Phone seems to be locked on alternative password request. my alternative password doesn't seem to be correct and tried every password I can think of. ADM has acknowledged the device is already locked and won't send new password

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This is because they no longer send a password with new security you now would use your Google Account but on the phone itself and not the computer.

My screen is locked and I am not able to use the Android device manager to unlock it. The ADM keeps taking me in a loop. I was informed by T-Mobile that the ADM does not actually support the Galaxy S5. I do not want to do a Factory Reset of my phone. I also can not use the Screen Lock Bypass app available in the app store. Can you help?

Please help me get my Galaxy S5 screen unlocked

Samsung Find My Mobile now supports the Samsung phones instead of Google Android Device Manager. Use them to unlock your phone.

If you have problems with any of the steps in this article, please post in the comments section below.


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Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: VisiHow, Rosalind, MsBarbs

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