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Start a Call Center or Bpo Company

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I want to open a BPO but confused about the process.Can you please help me?

As I said I want to open a BPO in India but I don't have knowledge about the software used in BPO and from where I will get it and its price.I also want to know that is I have to hire any software engineer for my BPO so that if we face any technical issue in our software he/she will solve.Is it mandatory to keep a software engineer? My situation is really a different as many people asked a question about BPO start-ups our recognization but I want to ask about the software issue, what software is needed for a call center and about software engineer. I have tried: I tried to check in different sites about the issue of hiring a software engineer or not but I didn't get any satisfactory answer. I think it was caused by: The main issue is if I got any software issue in my BPO than how can I solve it, I mean I definitely need some tech person.

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Start a Call Center or Bpo Company

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