Q&A from the article:

Repair Windows 7 Black Screen of Death

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Questions and Answers

I get a black screen in normal mode but not in safe mode?

I get a black screen in normal mode but not safe mode.

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This isn't abnormal, and it's possible to fix this problem by following the steps of the guide beginning with Step #5. Be sure to get assistance from a knowledgeable friend (or a professional) if you're uncomfortable dealing with computer issues of this nature.

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See more questions like this: Black Screen for Normal mode and green lines for Safe mode

Hi, I cannot boot. Black screen and only cursor blinking?

Windows7 Pro, HP desktop. I cannot boot. It has happened suddenly.

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Did this happen when you inserted a CD or plugged in something to the USB drive?

  1. 1
    Remove everything connected to the PC but for the exact mouse, keyboard and monitor.
    Of course, also keep it plugged in.
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  2. 2
    Restart the computer.
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  3. 3
    It may boot up normally now and if you had any extra things connected then you can begin to put them back.
    Do one and wait a few minutes then another to see if one of this things is causing interference.
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  4. 4
    If the screen is still black on start up then press the F10 key repeatedly until you see the Entering Setup message displayed.
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  5. 5
    Press the F5 key to restore the defaults.
    You will use the arrow keys to navigate to select Yes and then click Enter. Press the F10 key to save the changes and exit. Using the same arrow keys and Enter you will select Yes and click Enter to confirm.
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  6. 6
    The computer should now restart.
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  7. 7
    You may see the Windows Recovery Screen when the computer boots up but just choose Start Windows Normally.
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Help, BSOD and safe mode doesn't work?

I have the black screen of death, this laptop was passed down to my sister after my aunt died. No user names or passwords have ever been needed. But now after I've pressed F8 to 'repair your computer' I need a password and don't know what it is. We've tried guessing with no luck. Also safe mode doesn't work

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Try proceeding with no password and hit Enter. Continually Tap F8 until it takes you past the password screen. If this fails then completely wipe the computer and install a new version of Windows. If you can't do that then remove the battery and execute a start up.

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Black screen and a mouse after restart?

All I did was just setup my printer software then it asks me to restart the computer which is what I did soon as I restart it, it went with the black screen and the mouse

This time, restart your computer but press F8 continuously until you see the Windows logo. Choose the Advanced Boot Options screen, and use the arrow keys to highlight Safe Mode, and then press Enter to confirm. Access the Start button, type "system restore" in the search box, and click System Restore once it is found. Restore your System and restart the computer.

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The above questions are from the following wiki...
Repair Windows 7 Black Screen of Death

More questions and answers

Sudden black screen of death in Win 7 at startup?

After start loading Windows, monitor shuts off, I can restart but only in safe mode. I then remove the graphic adapter in device manager, restart in normal mode everything is OK. However next startup is the same hassle.

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Update your Video drivers from the Device Manager located in the Task Manager.

  1. 1
    Right-click the taskbar, to choose the Start Task Manager option from the menu.
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  2. 2
    Select the Processes tab.
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  3. 3
    Click explorer.exe, and choose End Process.
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  4. 4
    Choose File and then click New Task (Run).
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  5. 5
    Enter explorer.exe into the text box that appears and then click OK to confirm.
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  6. 6
    Click the Start button in the bottom left-hand corner, enter device manager in the search box and then select Device Manager from the results.
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  7. 7
    You will have to click twice on Display Adapters and then right-click your display device
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  8. 8
    Choose Update Driver Software and then follow the steps in the wizard for installation.
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See more questions like this: Black screen problem in Win 7 but Win XP runs perfectly?

Screen blackout Win7 professional?

Above an hour ago I was notified java update installer, I downloaded it and installed, from then onward my main account is not working after I logged in?

Follow the steps in the above answer but this time, update the Graphics Driver. If it still that still fails then update your Video Driver as well. Hopefully, it was Java and not a virus because then you will have to install Windows again after you wipe the PC.

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Failed Win 10 install and now have a black screen with cursor after log in?

My Win 10 upgrade failed and brought computer back to Windows 7. I now get a black screen with cursor after I log in. Have tried to go back to previous restore points and last known good configuration and nothing is working

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Windows 10 is clashing with Windows 7. Personally, I enjoy Windows 10 and you should try to reinstall that again instead of Windows 7. But you will have to choose one and completely reinstall. If you have the Windows 7 discs then use them otherwise, Get a Free Copy of Windows 10 from Microsoft is a VisiHow article that shows you how to install Windows 10. If you did not register with a Microsoft account then the update will fail. There were also several "copies" of Windows 10 available online that were virus enabled or corrupted files.

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To solve your update error:

  1. 1
    Turn off your antivirus software, wireless internet, and any unnecessary extra devices.
    Use an ethernet cable for this process.
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  2. 2
    Open the Command Prompt (Admin) app and type sfc /scannow to scan for any damaged drivers or hardware.
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  3. 3
    Begin the installation process of Windows 10 again.
    The free upgrade will be a removed option during the summer of 2016 so get it now if you really wanted it.
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Black screen after logging in with one user on Win7 but not others?

When I sign in with the admin user on Win7, the login appears to work but the screen is completely blank and black. I can sign in with other users and they appear to be working fine. I checked the shell setting for the problem login and it is set to explorer.

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Did you make sure that your account was not set to Sleep mode? Restart your computer and then go into the Start to check your display settings and Power Saving options. If this is a laptop then hit the power button first just once to see if the screen displays because that takes you out of Sleep Mode. If you were not in Sleep mode:

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  1. 1
    Restart the PC and press F8 continuously until the Windows logo appears.
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  2. 2
    Click on the Repair My Computer option.
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  3. 3
    Select the keyboard layout and language
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  4. 4
    Wait for the system recovery tools box to appear and choose System Restore.
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  5. 5
    Go through the list to find the restore point when it was working fine and restart the computer.
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See more questions like this: Problem black screen, no desktop, no login?

I get a black screen when I boot up my computer, it even happens in safe mode. My computer is a Compaq Presario CQ57-339WM

It happened after I got a Windows update three days ago

A few things could be happening. There is a possible conflict with the HDMI cable to connect your PC. Disconnect your monitor and try another cable or monitor or if possible the TV screen. You can then install new Graphic Drivers and reset your screen settings. You can also hit F8 nonstop repeatedly until you see the Windows logo and then try to update the drivers and resolution settings.

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I have done all of the steps but it does not work?

Black screen of death, the steps does not work. I have done F8 safe mode, and task manager, all of them do not work. What should I do ?

If you can't restore back to the previous version before the issue occurred then try to connect your PC to another monitor or TV. It may be a faulty cable or monitor issue. It could also be a motherboard issue if the computer is not responding to prompts at all. Unfortunately, if the screen just does not appear then your computer will need to be repaired. Especially if it is still a black screen once connected to another monitor. Installing to Graphics drivers should have resolved your most obvious issue.

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How do I get past this problem if safe mode will not work?

When I launch Safe Mode it visibly shows all the files loading, then after 10 minutes it still shows the same black screen with a cursor and task manager still does not work... What do I do?

Restart and hit F8 continuously then follow the suggestions in the above answer for the person who also did not have a safe mode that was properly working. If you can get your screen to display for even a few minutes you can try to quickly install new Video and Graphics Drivers.

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Can BSOD on Win 7 (with a difference) be solved?

At first power-up, I got absolutely no response from my laptop which is installed with Win 7 Premium 32 Bit. The laptop does not respond to my Windows emergency repair disc. The power-off button will not function either. The battery has to be removed to stop the power drain. Powering-up whilst simultaneously pushing F8 has no reaction. The screen remains black.

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Okay so here is a story of two laptops with your issue. One repaired itself once we got a new battery for it while the other never ever did turn on again because the motherboard got overheated and melted. This happened because it was constantly plugged in and not using the battery yet had no cooling fan underneath. With the first computer, we had to get two batteries because the first one would not be recognized no matter what we did by the computer. The second battery was recognized and then we had no issues.

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Windows 7 after showing the logo stops with black screen and cursor which I can move for about 3-5 min in normal mode but it works fine in safe mode?

Slow in normal mode but works fine in safe mode

Use the Safe Mode repair options mentioned in the answers and on the VisiHow article. You probably have to install new drivers for video and graphics but also check your power saving functions to make sure that your timeout sleep mode is not enabled. Then see if the computer runs normally after the normal 5 minutes right now.

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See more questions like this: Black screen, only arrow showing, on Win 7?

Windows 7 is stuck on welcome screen?

Windows 7 is stuck on welcome screen

Method 1. I had that problem once, and it turned out to be a dying hard-disk drive, which I promptly disposed of and bought a new one. After that I reinstalled Windows, and everything worked well.

Method 2. However, this is not the only factor affecting the unusual hanging. Remove all of the connected USB devices. You can leave your PS/2 keyboard plugged in. You can also use a USB keyboard, but plug it into another slot.

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Method 3. Press "F8" when booting up your Windows. You will see a Windows advanced options menu. Select "Last Known Good Configuration".

Method 4. Press "F8" when booting up your Windows. Select "Safe Mode". Uninstall some latest programs or drivers.

Method 4a. Press "F8" when booting up your Windows. Select "Safe Mode". Press the Windows key and enter "msconfig". On the "General" tab, click "Selective Startup", uncheck the options there. Click the "Services" tab. Check "Hide All Microsoft Services". Click "Disable All". If your computer boots fine afterwards, then you will need to find a service or a start-up program that is causing this.

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Method 5. Boot your computer from the Windows 7 installation disc. You may need to modify BIOS settings to change the booting priority. Then, select "Next" and "Repair your computer". Select "Command Prompt". Log in with the administrator password if requested. Then, type sfc /scannow. Reboot your PC.

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I have a dual win set up, with one is xp on one drive and just reinstalled win 7 on a second drive?

Win 7 home was starting to crash, and so uneventfully installed win 7 pro.

I use this computer to Master music, mainly on the xp drive, most background is off. Win 7 came up, after the install, and I installed the wrong driver for the WiFi fi built that is built in...it crashed. It went to do the restore thing, and it claimed to have found and fixed the problem. I should have gone to the xp drive and turned off the bad driver, but tried to start. It starts, no mouse, no keyboard, and the light on my USB hub is on. Disconnected the USB things, and unplugged from power after I shut it down. Black screen, no mouse, no keyboard, all the PS fans and CPU fan are on. DVD player spins for a minute. HD lights come on like it is trying to boot. Old PC style mouse and keyboard are plugged in. Been working on this for 10 hours now.

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Windows has stopped support for drivers for the XP. This may have been the cause of your initial problem. You should completely uninstall Windows XP but first put in the Windows Repair Disc to see if it does anything for the Windows 7 Pro you purchased. You copy should have come with the disk for repair options. Continuously press F8 until you can get the screen to boot up in some way. Also, unplug your computer from the monitor for a few minutes before you turn it back on. Once you have turned the PC on then connect the monitor again.

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Hello, I have a Sony Vaio. I used it yesterday and it was working properly. Then I had to leave my office and instead of shutting down the computer, I just closed the screen and left. When I came back, and started up the computer, no light on my screen. Everything is black, no cursor, nothing. Yesterday afternoon, I was able to connect it to a monitor. This morning, I don't know what touch I pressed, and the monitor screen became black as well and no way to see anything?

I have a Sony Vaio. Windows 7, and a licensed antivirus

Press F4 which is the display settings and probably the one that you clicked yesterday. Then go into the Power Saving Settings and disable the sleep mode. Never leave your laptop on for longer than necessary, especially overnight because this can sometimes confuse the sleep mode. Click the Power button with a long press to see if the laptop at least boots up in the background. Then connect to the monitor and change the settings.

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See more questions like this: Black screen when I boot up laptop after Sony Vaio screen

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Recent edits by: VisiHow, Glynndwr, vlananth007

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