Q&A from the article:

Recover Android Device in case of Forgot password/pattern unlock an Android device

Edited by caracal, Anonymous, VisiHow

Questions and Answers

I did a hard reset and now I can't verify my account. I'm the only one who has owned the phone?

Can't verify last synced account (which is mine)

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If no one at the store set up the phone for you with his or her Google Account, then you can restore your old account.

First, recover your user name.

  1. 1
    Preferably use the device from which you have accessed the Google Account previously.
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  2. 2
    Click "I don't know my username".
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  3. 3
    Click "Continue".
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  4. 4
    Select either "Enter your recovery email address" or "Enter your recovery phone number".
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  5. 5
    Enter your email address or phone number and a method of contacting you.
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  6. 6
    Enter your first and last names.
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  7. 7
    Pass the "I am not a robot" test.
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  8. 8
    Click "Submit".
    You will receive possible Google Accounts that are used.
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Secondly, recover your password.

  1. 1
    Take the one that belongs or belonged to you and navigate to the Google Account Recovery web page again.
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  2. 2
    Click "I don't know my password".
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  3. 3
    Enter the email address for the recovered account.
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  4. 4
    Click "Continue".
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  5. 5
    Enter the last password you remember or click "I don't know".
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  6. 6
    Click a preferred way of receiving messages and click "Continue" or "I can't access my phone".
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  7. 7
    Enter your verification code and click "Continue".
    You will be able to enter a new password.
    • If you selected "I can't access my phone", then you will need to provide a new email address and some log-in information that will help Google to recover your account password.
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You will have both password and user name for your phone now.

I bought this phone on the internet and ran the ime number and its fine. they reset the phone but doesn't remember what she put for account?

Get past previous Gmail account.

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Recover Android Device in case of Forgot password/pattern unlock an Android device

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Caracal
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Article Info

Categories : General Android Mobiles & Tablets

Recent edits by: Anonymous, caracal

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