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Perform Basic Troubleshooting Procedures on Samsung Galaxy Note 3

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Questions and Answers

I can't hear anything, I can't hear calls, videos or YouTube?

What can I do to fix it please help me. I have tried: I tried Turing of my phone and turing up the volume. I think it was caused by: I don't know

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  • To test if it is the speaker or headphone problem, either plug in or plug out the headphones. If you hear the sound from the speaker, then you need to replace headphones. If you hear the sound in headphones, you will need either to send the phone to a service center or hard-reset it.
    • If your headphones have a button or a switch, use it several times.
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  • As another method, attempt to trigger the headphone jack by connecting, leaving half-way in, and disconnecting headphones or a headset several times while playing music, for example, make sure to push on the walls of the jack a bit (wiggle the connector a bit). This will somewhat clean the jack too. As an extra, use compressed air to clean the phone (the speaker and jack areas).
  • Tap on the speaker area lightly. If the sound comes back, then this may indicate a loose connection.
  • Dial *#*#0673#*#* and tap on "Speaker on", "Receiver on", and again "Speaker on".
  • Install a third-party application like SoundAbout and route your sound through speakers.
  • Uninstall some sound-related third-party applications.
  • There are other methods too: reset your phone by turning it off and taking out the battery, the SIM card, and the microSD card for a minute. Put them back and turn on your phone. If the problem persists, hard-reset your Note3 as shown in this tutorial.
  • If none of the tips work for you, please bring the phone to a Samsung service center.

Why can't I hear the other part on my Samsung Note2?

Whenever I make a call to someone I can't hear the phone ringing or someone voice, it just stays silent while the other person has already picked up. I have tried: I have switched on and off but still its not working. I think it was caused by: I don't know

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Either side can't hear on my Samsung Galaxy S3?

Either side can't hear on my Samsung Galaxy S3. I have tried: Factory reset. I think it was caused by: Age

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My S3 can't hear people on calls and I also can't talk to them?

I can't hear or talk to anyone when I make calls, I tried raising the volume but its still not working

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Perform Basic Troubleshooting Procedures on Samsung Galaxy Note 3

More questions and answers

My Samsung S3 calls are not working?

When I call someone there is no ringing and I do not hear the other side of the call and when people call me they can't hear me and I can't hear them

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Samsung Galaxy S3 during the call not hearing anything . what I can do?

Samsung Galaxy S3 during the call not hearing anything . what I can do

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Callers can't hear me on my Galaxy 3?

Since late yesterday whenever I receive a call, I can hear the caller but they can't hear me. I have tried: I have tried turning on and off several times, took the battery out for an hour and nothing still. I think it was caused by: Absolutely nothing, its not on Bluetooth and the only time I can hear a caller or they can hear me is if I use my earphones

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Categories : How To Use Samsung Galaxy Note 3

Recent edits by: notorious big, VisiHow, Makune

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