Edited by abood, Calob Horton
Questions and Answers
I am using a Samsung Galaxy Grand Duos now and its internal memory is showing only 4GB & it is really slow. So I want to know if it is real or fake and which Kies version I should use to check it. I plugged my phone into Samsung Kies 3 but it says that my device is not supported?
Samsung Kies 3 does not support your device since the Samsung Galaxy Grand Duos was released before the Samsung Galaxy Note3, which is the first device that is supported by the new Samsung Kies 3. To use Samsung Kies with your Samsung Galaxy Grand Duos, you will need to download the older version of Kies. Click here to download the original version of Samsung Kies. Once the original version of Samsung Kies has installed, plug your Samsung Galaxy Grand Duos into your computer and see if Kies will open. If it does, you have a genuine Samsung device; if not, you will need to run through the other steps in the VisiHow article below. If you are still uncertain as to whether your Samsung phone is genuine, look at the box and write down the IMEI and serial numbers and call Samsung's customer service hotline. Give the customer service representative your numbers; if they find the numbers in Samsung's system, you have a genuine -- though perhaps defective -- device. If they don't find the numbers, however, you have a fake.
- If you have problems with any of these steps, ask a question for more help, or post in the comments section below.
Categories : Tech
Recent edits by: abood