Q&A from the article:

Backup Data on Samsung Galaxy S5

Edited by hugh, Rob, ivyswede, Eng and 16 others

Questions and Answers

I accidentally deleted all of my memos, how do I get them back?

Hello! I accidentally deleted everything I had saved under my memos in my Samsung Galaxy S5. I can't believe I did it. Can you please tell me in detail how can I recover them?


Unless you've already backed up those memos, you likely won't be able to recover them. If you did back them up, you'll need to restore them with whatever backup app you had chosen. In the future, perhaps use a memo program that syncs to the cloud, since this could help you easily recover deleted memos.

Was this helpful? Yes | No | I need help

Restoring logs deleted in error?

I was selecting certain logs to be deleted from calls/messages and it cleared ALL my data. Samsung backup is not currently working says sync has temp issues.


Can you help, give me info on how to restore?

Make sure you are connected to WiFi and then select Sync again. It can take a while for everything to appear again though so be patient if it does not suddenly appear once you select Sync. After the Sync is done, reboot your phone to see if the changes post.

Was this helpful? Yes | No | I need help

How do I back up my phone to my laptop?

I am having trouble with my Samsung Galaxy S5. I cannot receive texts, but I can send them, make calls and receive calls. I have fooled around for a while trying to fix it but now figure a factory reset is the best solution.

Was this helpful? Yes | No | I need help

  1. 1
    Before you hard-reset your phone, make sure that your internal memory is not full by deleting some applications and then trying to receive a message
    If it works, then you need to clean up your internal memory. Follow our tutorials on how to clean the internal memory: at this location and at this location. Please make sure to clear the cache and data from your Messaging application.
    Was this step helpful? Yes | No | I need help
  2. 2
    The second method of making SMS work both ways is turning off your phone and removing the battery for a couple of minutes
    Then, turn it back on.
    Was this step helpful? Yes | No | I need help
  3. 3
    It could be also recommended to enter the recovery mode and choose "wipe cache partition" then "reboot system now"
    To enter the recovery mode, press the volume-up, home, and power buttons until you see the Samsung logotype. Wait a bit, and you will enter the recovery mode. You can choose options with the volume buttons and confirm them with the power button.
    Was this step helpful? Yes | No | I need help
  4. 4
    Now, if none of these work, you can start backing up your phone
    We have a tutorial on how to back up data on Samsung Galaxy S5. Scroll down to "Use Samsung Kies to backup data on your Galaxy S5". You can also use Smart Switch to back up your data to your laptop. Just launch it, connect your smartphone, and select "Back up".
    Was this step helpful? Yes | No | I need help
  5. 5
    Hard-reset your phone
    Follow our tutorial to do that.
    Was this step helpful? Yes | No | I need help
  6. 6
    Your phone will ask for your Google credentials
    Entering those will restore a lot of data on the phone.
    Was this step helpful? Yes | No | I need help
  7. 7
    Launch either Kies, Kies 3, or Smart Switch (whichever you used to back up data) and select "Restore" to restore data to your phone
    "Restore" is located in the "Back up/Restore" tab in Kies and Kies 3.
    Was this step helpful? Yes | No | I need help

Hi, can you tell me how to retrieve a memo?

I accidentally deleted a memo on my Samsung Alpha and I am hoping that I can get it back, or maybe they can get it for me at the AT&T store. I actually was trying to delete the name because I already used the name but I hit delete and the whole message was deleted. Can you help me with sending to a site I have to buy the software, and I can't find memos in my files. I thought when you save it, it would automatically save to the phone or SD card

Was this helpful? Yes | No | I need help

As long as you have not used the phone after you deleted the file to create another file, you can use Undeleter Recover Files App from Google Play Store. Install this and then run it but you may need to root your device.

Was this helpful? Yes | No | I need help

More questions and answers on this topic can be found here: My Galaxy S5 screen stays black

The above questions are from the following wiki...
Backup Data on Samsung Galaxy S5
More questions and answers

How to recover data from Android after formatting?

Hello . I am an Android user. Yesterday I formatted my phone and now it's total free. Before format I did backup my all data and that data file was saved to my SD card. After format when I inserting SD card to the phone it showed a request to format SD card and it said the SD card was damaged . So I didn't accept . I turned off my phone and removed the SD card and I plugged it to my Macbook . Then I copied the backup file of the SD card to Mac and safely formatted the SD card. Then I inserted SD card to the phone. Now SD card is OK but there is nothing on my phone / SD card. After that I tried to restore my SD card with Mac with that backup file. But I couldn't do it . It doesn't show any data. That backup file only contains few songs and photos only. But my SD card had lot of files data ,music ,photos etc. So I want to recover my SD card completely. I am an Android user. I don't have a Windows machine. I have Macbook air. So kindly let me know how to do it correctly ?

Was this helpful? Yes | No | I need help

Card Data Recovery can be installed on a Macbook. It will help you restore your SD card. You may have damaged it somehow during the switching back and forth from the Macbook to phone. Sometimes you have to hard reset a second time before it will accept the SD card. You can try a soft reset first if you use the Card Data Recovery and it does not solve your issue.

Was this helpful? Yes | No | I need help

See more questions like this: How to recover lost files from my Samsung Android mobile

How do I backup my Samsung 5S prior to performing a Hard Reset?

My Samsung 5S requires a Factory Reset as it isn't functioning properly after the Lollipop update. I'm looking for info on how to save texts, contacts, passwords (I moved my photos and videos already) from the phone prior to doing the Hard Reset.

Was this helpful? Yes | No | I need help

You can do this using Kies from Samsung but first what issues are you having with the S5 and Lollipop update? Before you hard reset, wipe your cache partition. You find this in the Recovery Menu as if you were performing a hard reset but instead of choosing that option you will select Wipe Cache Partition. It will not delete any sensitive data if you do it properly. If you are still are not happy then you can go into to Settings and revert back to the previous version but this may complicate issues with the phone further.

Was this helpful? Yes | No | I need help

Backup - Is there a way to set the Galaxy S5 to only backup/sync while connected to a WiFi network?

Hi - I just wanted to find out if there is a way in which I can set my Galaxy S5 to only sync and backup (both to Google and Samsung accounts), when it is connected to a WiFi network?

Open up the apps that you want to sync such as Google Photos and go to Menu > Settings > Transfer files only over WiFi. Most of the apps that sync can be set to WiFi only.

See more questions like this: Can I backup my Galaxy S5 on my computer

I updated S5 now I can not ring out?

I've updated my S5 and my contacts page says contact list is being updated

It can take a while depending on how many contacts you have. For instance, my contacts did not update did not update for close to 12 hours but I have over 500 contacts stored on a regular basis.

How do I perform a FULL Backup of my Samsung S5 in preparation for a Factory Reset?

I have two Google accounts on my Android with different sync options checked. I have set one to be my "official" backup acct. However, I have read that this alone will not automatically back up absolutely everything on my phone, particularly not the apps that I may have: #1 downloaded through the other Google acct, or #2, the apps that I have not "registered" ? I don't typically register any app after downloading it

Was this helpful? Yes | No | I need help

Click the Backup option and then check in your Google Account on the PC to see what did backup. You may need to go in and configure the apps that did not backup to do it with the main account. If you really need those apps the way that they are, you will have to manually go through the list of what did not get backed up and change the settings.

Was this helpful? Yes | No | I need help

Move pictures from S5 to "cloud" to free space on my computer?

Hi I would like to move my pictures from my phone to a cloud storage so that I have space on my phone but I do not know how. I tried putting some on Dropbox but then I ran out of space. I thought Samsung had cloud storage for its users but cannot seem to figure out how to move my pictures there. Please help?

Was this helpful? Yes | No | I need help

Samsung has partnered with Microsoft OneDrive to offer cloud storage. It is limited like Dropbox but you can access OneDrive from your PC and save to your Windows Picture folder to free up space on a regular basis. You can also use Google Photos to back up photos with their app that can be installed from Google Play.

Was this helpful? Yes | No | I need help

Just researching some things on the S5?

Looking into ways to restore data where a phone has been wiped from a corporate email.

You would need the login to that corporate Google Account and if they did not backup before they wiped the data then you will not be able to restore.

Can I retrieve a lost voice recording from Samsung Galaxy Core?

I did a factory reset to fix a no signal issue, losing the voice recording. The phone's screen stopped working the next morning. I have a PC, is there any way to recover my voice memo?

The voice memo is saved as an mp3 so as long as you have not written over it, you can recover it with the app Undeleter Recover App which is in the Google Play Store.

Another option is using Windows Data Recovery on the PC but it is a little more difficult so try the app first.

How do I stop my phone screen from flickering?

My phone screen is flickering and I've cleared the cache, started it in safe mode, and now I'm debating a factory reset to fix the problem. I don't want to lose my photos, though.

You can backup your photos using Kies if you have a Samsung or through Google Photos. If you have wiped the cache partition then booted it in Safe Mode and the screen still flickers, you will have to factory reset. This will tell you if it is a hardware issue because the screen should not flicker after you factory reset. If it does then you will need to repair a hardware issue.

Was this helpful? Yes | No | I need help

Need to reset to 4.4 because new car does not sync with 5.0?

Need to reset to 4.4 because new car does not sync with 5.0

Before you factory reset and downgrade, go into Recovery Mode and Wipe Cache Partition. Reboot your phone and try to sync your car. Otherwise, you will have to factory reset your phone and then install the 4.4 Kitkat ROM. Your car company Bluetooth manufacturer should be offering a package to pair the Lollipop with the car so contact them and ask what solutions they provide before you factory reset your device and go through the hassle of installing custom ROM.

Was this helpful? Yes | No | I need help

Getting phone ready to hand in to Optus to do an insurance claim phone replacement?

I want to be able to back up the phone and when I get my replacement then put it all back on the replacement S5. I have tried: Nothing as yet

As long as you can access the phone through Kies on your PC, you can backup and store on your PC until you get your new device. You can then transfer once you get the new device. Backup your Google Account and see if it got everything that you want to save. Connect to Kies and transfer what it did not save.

Was this helpful? Yes | No | I need help

Referencing this Article

If you need to reference this article in your work, you can copy-paste the following depending on your required format:

APA (American Psychological Association)
I accidentally deleted all of my memos, how do I get them back. (2017). In VisiHow. Retrieved Jun 26, 2017, from http://visihow.com/I_accidently_deleted_all_of_my_memos,_how_do_I_get_them_back

Was this helpful? Yes | No | I need help

MLA (Modern Language Association) "I accidentally deleted all of my memos, how do I get them back." VisiHow, visihow.com/I_accidently_deleted_all_of_my_memos,_how_do_I_get_them_back Accessed 26 Jun 2017.

Was this helpful? Yes | No | I need help

Chicago / Turabian VisiHow.com. "I accidentally deleted all of my memos, how do I get them back." Accessed Jun 26, 2017. http://visihow.com/I_accidently_deleted_all_of_my_memos,_how_do_I_get_them_back.

Was this helpful? Yes | No | I need help

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.


VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: VisiHow, sidcinnati, carlofordumbluck

Share this Article:

Thanks to all authors for creating a page that has been read 33,169 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No