Q&A from the article:

Download and install Whatsapp for windows phone

Edited by meena shree, Anonymous, Calob Horton, Jacob

Questions and Answers

I have a Windows Phone 8 Nokia Lumia 520 and a Microsoft account, too, but I don't know how to install WhatsApp. While I try to install the app, it asks for my Family account. Now what can I do?

I want to install the WhatsApp app on my Windows phone. But whenever I try to install it, it asks for parental permission. How can I install WhatsApp on my Lumia 520?

Ad

A Windows My Family account is a feature included on your phone to keep children from downloading apps parents don't want them to use. In most cases the problem of not being able to download WhatsApp is caused by entering incorrect information during the Windows live account setup, especially the date of birth. As a result Microsoft thinks you are a minor, even if you're an adult, and doesn't let you install WhatsApp on your device.

Was this helpful? Yes | No | I need help

This is why you are having a problem with Windows My Family. However, many users create a fake parental account and use it to download apps. This can create problems though, because every time you want to install an app, you will need to use the parental account to approve it.

Was this helpful? Yes | No | I need help

If you have an Xbox, you will have even more problems, so this method of bypassing the system is not recommended for Xbox users.

In your case, the best solution will be to reset your Nokia Lumia 520, which will let you create a new account. You can also contact Microsoft to fix this problem, but it can take a very long time for them to get back to you. Most people just reset their device rather than wait.

Was this helpful? Yes | No | I need help

Keep in mind that before hard resetting your phone, you should backup all of your files and contacts. Otherwise you lose them.

In order to Hard Reset your Lumia, follow the steps below:

  1. 1
    On your phone start menu, go to 'Settings'.
    Was this step helpful? Yes | No | I need help

  2. 2
    Scroll down and click on the 'About' option.
    Was this step helpful? Yes | No | I need help

  3. 3
    In order to proceed, tap on 'Reset your phone'.
    Was this step helpful? Yes | No | I need help

  4. 4
    Follow the instruction on your phone.
    Was this step helpful? Yes | No | I need help

  5. 5
    This process will take a few minutes.
    Was this step helpful? Yes | No | I need help

Once your phone is reset, turn on your PC and create a Hotmail, Live, or Outlook account. Note that you should use the correct date of birth, making sure your age is more than 18. Once you've created the account register your phone, and sign in to download WhatsApp.

Was this helpful? Yes | No | I need help

Now you should have no problems with the installation process.

If you need more help installing WhatsApp, let us know in the Q&A section.

The above questions are from the following wiki...
Download and install Whatsapp for windows phone

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.




Meena shree
Premier Author
0 Articles Started
1 Article Edits
1,050 Points
Meena shree is a premier author with VisiHow. Meena shree has achieved the level of "Recruit" with 1,050 points. Meena shree has started 0 articles (including this one) and has also made 1 article edits. 100 people have read Meena shree's article contributions.
Meena shree's Message Board
Meena shree: Hi, my name is Meena shree.
Meena shree: Can I help you with your problem about "I HAVE WINDOWS 8 NOKIA LUMIA 520 & AN MICROSOFT ACCOUNT ALSO BUT I DON'T KNOW HOW INSTALL .WHILE I TRYING TO INSTALL IT ASK SET MY FAMILY ACCOUNT . NOW WHAT CAN I WANT TO DO"?
 

Article Info

Categories : Software

Recent edits by: Calob Horton, Anonymous, meena shree

Share this Article:

Thanks to all authors for creating a page that has been read 1,849 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No