Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by jroses, Calob Horton, Momo, nars and 12 others

Questions and Answers

Hi, My Samsung S2 lost SMS, how to retrieve?

I just reset the phone and I lost all SMS, but I really need to get it back, please let me know how to do that.

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If you set up back-up options, then you can easily restore your SMS. Instructions for Android 5.0.

  1. 1
    Press the home button.
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  2. 2
    Tap on the "Apps" icon.
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  3. 3
    Tap on "Settings".
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  4. 4
    Tap on "Accounts".
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  5. 5
    Tap on "Samsung Accounts"
    .
    You might need to log in to your Samsung account.
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  6. 6
    Tap on the icon with three dots in the upper-right corner.
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  7. 7
    Tap on "Sync now"
    .
    If back-up was previously set up, your SMS messages will be backed up.
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Instructions for earlier Android versions.

  1. 1
    Press the home button.
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  2. 2
    Tap on the "Apps" icon.
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  3. 3
    Tap on "Settings".
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  4. 4
    Tap on "Accounts".
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  5. 5
    Tap on the "General" tab if you see the tabs at the top.
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  6. 6
    Tap on "Samsung account".
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  7. 7
    Tap on "Restore".
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  8. 8
    Check the boxes to the right.
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  9. 9
    Tap on "Restore now"
    .
    You will be able to restore the messages if the back-up was previously set up.
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Instructions for Kies. They work if you had Kies installed and backed up your phone.

  1. 1
    Launch Kies on your computer.
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  2. 2
    Click "Back up/Restore".
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  3. 3
    Click "Restore data" on the left.
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  4. 4
    Check "Message".
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  5. 5
    You can select your back-up file by clicking "Select folder".
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  6. 6
    Click "Restore".
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Lost data in Note2 phone, lost SMS, Pictures, Contacts etc?

I have lost all my data in my phone, I don't know how, I remember the battery was empty, after recharging when I opened my phone the device it automatically updated and all my data were lost, SMS , Pictures, Contacts. Please help, I have a lot of important text messages which are related to my job. Thank you!

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If you kept a back-up file on your computer with installed Kies, then follow the instructions below.

  1. 1
    Turn on your Note2.
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  2. 2
    Connect the Note2 device to the computer via the original USB cable.
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  3. 3
    Open Kies if it does not start automatically.
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  4. 4
    Click the "Back up/Restore" tab.
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  5. 5
    Click "Restore data".
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  6. 6
    Click "Select folder" to locate and select the most relevant back-up file.
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  7. 7
    Check "Select all items".
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  8. 8
    Click "Restore"
    .
    Wait until the procedure has been finished, and the Note2 data will be recovered.
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On the device, follow the steps below.

  1. 1
    Press the home button.
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  2. 2
    Tap on "Apps".
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  3. 3
    Tap on "Settings".
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  4. 4
    Tap on "Accounts".
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  5. 5
    Tap on "Google"
    .
    If you do not see "Google", you will need to sign in to your Google account. (Tap on "Add account" and "Google". Tap on "Sign in". Enter your credentials and tap on "Sign in".)
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  6. 6
    Tap on your account name
    .
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  7. 7
    Check the items to restore.
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  8. 8
    Tap on "Sync now".
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  9. 9
    Press the home button.
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  10. 10
    Tap on "Apps".
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  11. 11
    Tap on "Settings".
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  12. 12
    Tap on "Accounts".
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  13. 13
    Tap on "Samsung accounts"
    .
    If you do not see "Samsung account", you will need to sign in to your Samsung account. (Tap on "Add account" and "Samsung account". Tap on "Sign in". Enter your credentials and tap on "Sign in".)
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  14. 14
    Tap on the account name
    .
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  15. 15
    Tap on "Restore".
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You can also check your microSD card: it must have retained all of the data that it had.

It hangs always, my battery use to get low after being charged for half an hour, again it gets low and hangs, so I bought a new battery, now my mob does not even get open, it is switched off. Please I don't want to format my mobile and lose my data can you please help me out?

It hangs always, my battery use to get low after being charged for half an hour, again it gets low and hangs, so I bought a new battery, now my mob does not even get open, it is switched off. Please I don't want to format my mobile and lose my data can you please help me out

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My S2 keeps rebooting itself and sometimes when it stops it lets me me get into contacts but I can't make a phone call or I can't use the web or any of my apps.I don't know what to do. It did this once before and was dead for about a week. It suddenly just came back alive by itself with no problems but now its doing all the bad things again?

My S2 keeps rebooting itself and sometimes when it stops it lets me get into contacts but I can't make a phone call or I can't use the web or any of my apps.I don't know what to do. It did this once before and was dead for about a week. It suddenly just came back alive by itself with no problems but now its doing all the bad things again.

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More questions and answers on this topic can be found here: Is there a way to reset a Samsung Galaxy Note3 without the screen

The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

If you have problems with any of the steps in this article, please post in the comments section below.

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Categories : Tech

Recent edits by: Maria, JohnnyViola, SK10

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