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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by mcgoo79, Anonymous, Calob Horton, hadil bouslah and 3 others

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How to get contents off a Samsung Galaxy Note3 for a backup?

LCD has cracked and it's not working.

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There are a few things you can try to do to move the files off of your Samsung Galaxy Note3 and onto your computer since the LCD has cracked and is no longer functioning.

The first and easiest way to transfer files from your Galaxy Note3 to your computer is by using Samsung Kies 3. Samsung Kies 3 is a piece of software that allows you to easily sync and backup your Galaxy Note3's files simply by plugging your device into your computer. To download and install Samsung Kies 3, click this link. Remember: Your Galaxy Note3 is compatible with Kies 3, not the original Kies. Once it's downloaded, follow these instructions:

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  • Plug your Galaxy Note3 into your computer via its USB cable.
  • Kies will open.
  • Once it opens, follow the onscreen instructions to transfer your phone's data to your computer.

If your Galaxy Note3 had a pattern or password lock on it before the screen was broken, you won't be able to back up your data with Kies, since it requires that your device can be unlocked with the password or pattern to transfer data. If that's the case, you can simply plug your Galaxy Note3 into your computer and see if it recognizes the device. However, this will only work if your device is in MTP (media transfer protocol) mode. If it's in PTP (picture transfer protocol) mode, you will only be able to transfer your files.

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If you have an SD card installed, some applications, pictures, videos, and other files may be stored on that. Turn your device off, remove the SD card, and plug it into your computer. You may be able to retrieve and backup some files, but most files are saved on the phone itself.

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I need to get videos off a broken phone?

I can get all of the data and pictures but can't find the videos

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Take the microSD card out and copy all of the contents off it. You can use File Explorer on your PC to search for video files. Just open File Explorer (Windows + "E" keys), navigate to the copied folder, and type

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ext:.mov OR ext:.avi OR ext:.mpeg OR ext:.mp4 OR ext:.flv OR ext:.m4v

in the search field. Wait until all of the search results are shown.

There can also be some back-up files if you used any back up program like Kies, Smart Switch, or any application in the applications store. You will be able to get them by restoring data on your new smartphone (this may require the exact model and brand though). Some programs also leave traces on the hard disk drives of your computer that can be used to extract the files. To find those files, navigate to the root folder of your disk drive and type

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ext:.mov OR ext:.avi OR ext:.mpeg OR ext:.mp4 OR ext:.flv OR ext:.m4v

in the search field. Wait until all of the search results are shown.

Taking files out of the internal memory is quite hard and requires a lot of soldering skills (soldering off a chip on a motherboard and resoldering it to another similar smartphone) or service centers doing it for you.

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Need passwords stored on my phone with a cracked screen?

Hi My Note3 screen cracked and went dark. I am going to get a Note4 to replace it. However, I only have my password to my twitter account saved on my Note3. Without it I have no way to get to it....It's not attached to a working email account.

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Screen broken on Samsung Note3?

Use swipe screen to unlock phone, how can I retrieve photos stored to the phone memory?

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

How to transfer files and content from a broken Samsung Note3?

I accidently crushed my be Note3 and will be getting a new Note 7 this week. I want to retrieve all apps and content from my broken Note3. The light blinks but phone is dark

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Categories : Tech

Recent edits by: miss.lfsteele, Eng, hadil bouslah

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