Q&A from the article:

Repair Windows 7 Black Screen of Death

Edited by danushka, Anonymous, Calob Horton, Jaz and 17 others


Questions and Answers

How to fix black screen on a Dell Latitude E6500 laptop?

How to fix and open a Dell Latitude E6500 laptop?


As stated in the great VisiHow article below, black screens of death are normally caused by three things:

  • Windows Security updates
  • Malware
  • Corrupted Graphics drivers

This is an incredibly annoying problem that affects many people. Thankfully, you can use the guide in the great VisiHow article below to fix the issue. Since Windows 7's black screen of death is software-based, you will be able to perform the process described below to fix the issue and use your Dell Latitude E6500 the way it was meant to be used.

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However, if your display cannot turn on, it is another issue entirely. Some Latitude E6500 owners have described an issue where the display cuts out and it won't turn back on. This is often the failure of a graphics card, LCD, or inverter cable. In other words, this is a hardware issue. To see if either your screen or inverter cable are broken, find an external monitor and plug your laptop into it. If you see anything on the external monitor, it means that either your screen or inverter cable is broken. However, if you don't see anything on the external monitor, your graphics card may be broken. Either way, you will need to contact Dell's customer support to schedule a repair since this is a hardware issue. If you're under warranty, this will be covered; if you're not, you'll likely have to pay for repairs. Alternatively, you could also repair the laptop yourself by ordering the necessary parts and installing them yourself. Click this link to learn about the teardown process for the Dell Latitude E6500. To buy parts, search your favorite online retailer for any of the following parts:

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  • Dell Latitude E6500 LCD inverter
  • Dell Latitude E6500 LCD screen (make sure the one you buy has the same resolution as your model did; look this up on the box in which your laptop arrived)
  • Dell Latitude E6500 motherboard

See more questions like this: Dell latitude e6500 screen is blank; I ask for a solution?

How to resolve a black screen on my laptop?

I hear a fan, but my screen is black and H.D. doesn't start booting.


Remove the battery for 10 minutes. Then insert it back and turn the laptop on. If you have Windows 8 or another Windows update then refresh the update to see if your screen comes back on. Connect your laptop to an external monitor to try to troubleshoot.

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Hi my desktop is black with only computer window available?

I have tried several solution suggested online. including starting on the safe mode and trying to repair. I've run a scan through the task manager. I have run the antivirus and the full Windows defender scan.

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Reinstall your video drivers. This may be your solution but you will want to check all of your drivers to make sure they are updated. If you have recently installed anything then delete that and see if it works. Disconnect your monitor and see if the connection is dusty and ensure that it is securely connected with the cable.

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I am working my way through the solutions to the BSOD on my father's computer. I want to know how to fix it?

Hi, and thank you for your offer. I turned on my computer and can only see the black screen, but the cursor still works. It's my father's computer. Funny enough my Mother's computer just had the same problem and I used restore from Safe Mode to fix it. She had just received two updates, one for CClearner and one for Windows KB 3001554. His is more difficult though. Both are Win 7.

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Try all of the solutions listed in the article. It is hard to say what caused both PC's to go down like that at the same time unless there is an issue with an application they are both using. That Windows update could possibly been what caused the issue and the solution is to refresh the update.

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The above questions are from the following wiki...
Repair Windows 7 Black Screen of Death

More questions and answers

My old laptop, a Dell StudioXPS has a black screen that shows up when booting?

The screen will flicker white and then goes black. No mouse, no control. Must do a hard boot to continue.

Connect to an external monitor. If you have the same situation then the Video chip is fried and needs to be replaced.

When turning ON the computer only a Black screen appears. I have tried F8 still black screen of death?

Windows 7 HP630OUS Notebook. Tried to Ctrl Alt delete for task manager to no avail.

Remove the battery for a few minutes to see if this solves the issue. Otherwise press FN, or F5 and see if these turn the screen back on.

My screen keeps going black after a few seconds and I have to keep turning off and on but it lasts only a few seconds.The screen I am using is not the one that came with the monitor and I was wondering if I need to do something to make them compatible.If it takes me a while to answer back its because I have to keep turning my screen off and on to read it?

I recently got a new screen for my computer and it keeps going black after a few seconds.I have to keep turning the screen on and of to read things and it only gives me seconds.Do I need to do something to make the screen compatible with the computer

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Go back into your Computer settings under Display. It sound like you need to change your power plan to balanced and turn off any screensavers.

Black screen with cursor on login, W7 revert from 10?

After upgrading to Windows 10 from 7, my graphics card wasn't compatible with any updates (intel HD 4000 series) so my gaming quality suffered, so I decided to revert back to 7 and went to sleep while it did it's thing. I woke up this morning to a black login screen displaying only my cursor. I'd done start up repairs, tried restoring to an earlier point, I even had a back up on my external HD but it didn't detect the device.

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Some people have reported that they have had to purchase a disk for Windows 7 to reinstall because the Windows 10 did something to their Windows 7 previous version. Try to refresh the again and see if the computer now works. Although it sounds like your video graphics card may be the issue and it was not Windows 10 based on your external HD not picking up the device either.

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My computer is ON right now, was only showing the version of its computer. I just rebooted it and it still shows it but its on black screen?

How to fix, can you please help?

Follow the steps in the Main VisiHow article. One of the solutions should work to repair your screen issues.

Whenever I shutdown my computer/close lid it would go to a black screen that I cannot come back from. When I boot my computer up it goes to a black screen. I can not get into my BIOS or anything. It is like it's stuck in sleep mode. I used a weird method to get it to start up so I know the Laptop monitor is working fine, but whenever I shut down or close lid it goes back to black screen. It was working when I changed my power settings to hibernate instead of sleep. That has recently stopped working. I also factory restored the computer, which appeared to fix it for 2 boot-ups?

OS is Windows 7 64bit, AMD Athlon 64 processor. My computer only boots up normally when I forcefully overheat my computer.

It sounds like the magnet that senses when the laptop lid is shut might be damaged. Remove your battery and see if it helps. You also might need to get the closing of the lid functions checked because this is when your issue occurs. Make sure you have the power saved to Balanced.

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See more questions like this: How to avoid heavy sleep in class

See more questions like this: My Samsung Galaxy S4 is not booting?

See more questions like this: Laptop runs well about 10 minutes and after it starts loading beside the arrow ,after freezing problem and then black screen or freeze?

If I click explorer.exe it's out, how can I search in all YouTube, there is nothing, And I don't have XP or VISTA?

How can I Fix my Windows 7 Professional

Check out this Youtube Tutorial. You may not have been using the right search terms to find this video. It has some good solutions for the exe error.

Last night my wife's laptop worked correctly. Today she went to start up and its a black screen. She's good with antivirus, scans, but she lags in backup. The computer doesn't respond to Ctrl+Alt+Del command to bring up the task manager?

We do not see a cursor...just a black screen, Recovery discs don't start up

Pull the battery. Hook the laptop up to an external monitor to see if it is the LCD or video chip/card that is causing the black screen of death. If she installed an update unknowingly while shutting down this also could be the problem and you will have to connect to an external monitor and refresh the Windows Update.

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My laptop gave an error 'please wait.exe'?

I am using Windows7 32bit. I have an error 'please wait.exe' when I press OK, laptop restarts

Use this link to troubleshoot with msconfig.exe. You can access it from the Start Menu. This will tell you what is causing the glitch on the start up. The instructions from Microsoft

My Windows 8 HP laptop 250 G1 Notebook is having a black screen?

When I log into my computer, the Windows load normally. I used one of my pictures as the background. After few minutes of log in, when I went back to the desktop, at the move of the mouse cursor, that particular section turns black as I move the mouse cursor until the entire screen turns black. Then some of my applications are not working again until I restart my laptop again. please help

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First, remove the screen image and see if that resolves your issue. Your image may be conflicting with the video graphics for whatever reason. Second, see if there are any available updates for your video drivers.

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See more questions like this: I updated Windows and it installed KB915597, it shows up in the history but not in the installed up date ever since I get a black screen before the welcome screen?

I want to download webcam driver, but do not know where to find it?

Because I think this will solve the problem of getting a blank screen when in hibernation mode, and not being able to get out of hibernation mode.

Go back into settings and also change your power plan. Turn off any screensavers and change the laptop to Never when the lid shuts etc. It is not the webcam that is causing the issue but instead your Power plan and hibernation issue.

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When I load OS to my laptop and when it is almost done, then system restart. It shows only blinking cursor?

When I load OS to my laptop and when it is almost done, then system restart. It shows only blinking cursor

If the system does not boot up after 20 minutes, restart the process of the download all over again.

Hello. My problem is very big. My Windows starts and when I type my password I can't get in my account, and I wait about 10 minutes then the blue screen appears for like 5-10 seconds..Please help me?

Help me I don't know what to do with my computer

  1. 1
    Switch to boot from DVD/CD drive.
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  2. 2
    Restart your computer and choose to reformat or repair the disk.
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  3. 3
    Type in "Recovery" and once you are in the recovery console type in "CHKDSK".
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  4. 4
    Wait for the results and then type in "FIXBOOT".
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  5. 5
    You will get a new startup partition.
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  6. 6
    Restart your computer.
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  7. 7
    You will see a prompt for if you want to start your system in safe mode, regular mode and other mode.
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  8. 8
    Choose the "last good configuration".
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  9. 9
    Your computer should now start properly again.
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Dell E6500 brightness with windows 10?

I can't fix the problem of brightness after upgrade to windows 10.

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Recent edits by: Maria, elito983, reedemer knights

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