How to Reset your AOL password

Edited by Thomosandrew, Doug Collins, Calob Horton, Dougie and 15 others

Dougie meme.jpg

AOL is an abbreviation for America Online, one of the country's earliest providers of internet and email services. While AOL's dial-up internet is not as widely-used as it once was, many people still use the company's email service. It's a great email service that lets you stay connected with your family and friends -- that is, if you remember your password. Forgetting your password on any internet service is an annoying and sometimes painful process; thankfully, AOL has made it easy to recover or reset your AOL email account's password. Follow the in-depth VisiHow guide below to get back into your AOL email account, or to simply learn how to change your password to something new.

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Reset your forgotten AOL password

If you added backup information

AOL gives you the option to add backup email addresses and phone numbers so that, in the event that you do lose your password, you are able to get it back through one of your other pieces of contact information.

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Reset your AOL password with your phone number

  1. 1
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  2. 2
    Click the Forgot password link under the password text field.
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  3. 3
    When prompted, enter your username or email and the 4-digit CAPTCHA and click next.
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  4. 4
    AOL will now ask for your phone number.
    Enter it.
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  5. 5
    Once you enter your phone number, AOL will text the number a verification code.
    Enter it.
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  6. 6
    After you enter the verification code, you will be asked to enter a new password.
    AOL requires that your password is no shorter than 6 characters and no longer than 16. You also won't be able to make a password that is too similar to your email address. For instance, Bob cannot be the password for bobthompson@aol.com.
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You have successfully reset your AOL password using your phone number.

Reset your AOL password with an alternate email address

  1. 1
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  2. 2
    Click the Forgot password link under the password text field.
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  3. 3
    When prompted, enter your username or email and the 4-digit CAPTCHA and click next.
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  4. 4
    AOL will now ask for the alternate email address associated with your AOL account.
    Enter it.
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  5. 5
    AOL will send the alternate email address an email containing your personal AOL password reset link.
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  6. 6
    Check your alternate email's inbox for the email from no_reply_aolaccountservice@aol.com.
    If you don't see the email immediately in your inbox, wait for 5 minutes. If it still doesn't appear, check your spam folder. Click the link that says Reset Password. If the link doesn't work, copy and paste the link below into your browser's URL bar.
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  7. 7
    After you click the Reset Password link from the email that AOL sent your alternative email address, you will be asked to enter a new password.
    AOL requires that your password is no shorter than 6 characters and no longer than 16. You also won't be able to make a password that is too similar to your email address. For instance, Bob cannot be the password for bobthompson@aol.com.
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You have successfully reset your AOL password using your alternative email address.

Reset your AOL password with your profile information

  1. 1
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  2. 2
    Click the Forgot password link under the password text field.
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  3. 3
    When prompted, enter your username or email and the 4-digit CAPTCHA and click next.
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  4. 4
    Click the More Verification Options link.
    The webpage will then reload and give you text fields to verify that you are the owner of the account.
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  5. 5
    Once you enter the correct information, the page will reload and you will be asked to enter a new password.
    AOL requires that your password is no shorter than 6 characters and no longer than 16. You also won't be able to make a password that is too similar to your email address. For instance, Bob cannot be the password for bobthompson@aol.com.
    Dougie-1 Eng meme-7.jpg
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If you didn't add backup information

The process to resetting your AOL account's password when you don't have any account information to go off of is a bit more difficult than when you do. Unfortunately, you will not be able to recover or reset the password online through AOL's password reset website since you have no information to enter to verify your identity. Instead, you will need to call AOL's customer service to talk to a representative who can help you with the issue. Click this link to find the appropriate customer service number for your

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Reset your AOL password to something that's easier to remember

If you want to reset your password to your AOL account simply because you don't like it, you can follow these simple instructions:

  1. 1
    Login to your AOL account here.
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  2. 2
    Once you've logged in, you will see this page.
    Click Change Password to change your password.
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  3. 3
    If you're prompted, you may need to enter your security question answer to proceed to the next step.
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  4. 4
    From the next screen, you will see a Change Your Password link.
    Click it.
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  5. 5
    Enter your old password, and then enter the new password twice.
    Click Save.
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You have successfully changed your AOL account password.

Questions and Answers

Need to reset forgotten password without charge?

I tried to reset, tried to remember the old password, but failed

  1. 1
  2. 2
    Click "Forgot Password?".
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  3. 3
    Enter your AOL user name or email address in "Username or Email".
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  4. 4
    Enter the words or characters the image.
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  5. 5
    Click "Next".
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  6. 6
    Click a confirmation option.
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  7. 7
    Type a new password in the "New Password" field.
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  8. 8
    Confirm the new password in the "Retype New Password" field.
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  9. 9
    Click "Next".
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  10. 10
    Click "Done".
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See more questions like this: I have lost my password and cannot locate it?

I need help reset it we made a name?

And now it says to call them, can you help me get into my account ?

If the tutorial does not help you to reset your password, which ofttimes happens when no recovery options have been set, then you will have to call the AOL customer service at +1-855-622-4946 (Monday-Friday, 8:00 a.m.- 1:00 a.m. (ET), and Saturday-Sunday, 8:00 a.m. - 10:00 p.m. (ET)). The customer service is the only way to help you with the password then.

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Hi, I can not remember my password for AOL?

And I no longer have the phone number or email address associated with it. Its been 15 years.

If it has been that long, your email is obsolete and nothing is there worth trying to access. It would be best to create new AOL email rather than try to gain access to an account that you do not even remember what the email address was.

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My AOL account has been suspended because of my account being hacked into and I need to reset my password?

AOL have suspended my access because someone has hacked into my account. When I tried to reset my password I had to give an alternative email address which was a Hotmail address. Apparently, Hotmail has been taken over by my Microsoft Outlook but when I log into this account there is no email there to reset my password

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Were you automatically upgraded to an Outlook account? If you were then try using your @Hotmail.com and switch it to @Outlook.com to see if you receive the email. Your account might be suspended if you have not used it for a very long time and then suddenly get a password reset sent to the email. Check your junk folders and spam sections to make sure the email is not hiding in there. You can also to to Microsoft Support and begin the process of gaining access to your account if you think it has been suspended.

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See more questions like this: Cannot get access to my AOL email account. Says the password is incorrect?

Simple solution to reset AOL email?

My mom can't remember her password and they've used my brother's email as an alternative so when I try to reset, it goes to my brother's email that I don't have the password to. Can't this be more simple?

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Once you have contacted your brother and had him go through the steps of setting up a new password for her, you can then go into her account and change the recovery options. Using her cell phone number or an alternate email that she has access to is the preferred way. If she does not have a cell phone or alternate email then set one up for her and keep the information in a safe place for if this happens again.

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I had to have my company do something on my computer and as a result all passwords were lost. I went on to AOL which I've been using for a hundred years and could not get in. It asks for an alternate email address and when I first got this account in the nineties, it was my friend's account and she let me use it as her guest. Well all these years later I'm still using it. I did call her but didn't reach her to see if her alternate email would help me. In the meantime, I can read and send from my AOL mail from my iPhone but would love to be able to access it on my desktop but can't. Any advice?

I need advice on how to be able to access my AOL mail from my desktop.

Since the app is on your phone, you should have the option to text a recovery code to your phone. Then reset the password and change the alternate email address. You are on her account as a Guest but can contact AOL requesting to setup your account as your own.

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See more questions like this: Please help me resetting my AOL password?

Forgotten AOL password and don't have backup information?

I don't have back up options and I cannot remember my password. Is there any way to reset without having to call AOL

You can check if you have older computers and run browsers on them (the typical browsers are Internet Explorer, Firefox, SeaMonkey, Opera, Firefox, Chrome, etc.). Run all of the browsers on your current computer too. Each browser has its own settings, but try to find where each one keeps saved passwords. Usually, those are in "Settings" > "Security" under "Saved Log-in names" or "Saved Passwords". Look for my.screenname.AOL.com or AOL.com there and see if you have a password saved. If not, then you might need to set up a new AOL account.

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See more questions like this: I forgot my AOL password and security queston?

Will not accept AOL password and telling me no such code, does not exist?

I had my Windows 7 updated to Windows 10 Friday 10/10/15 no longer able to get into anything Facebook, AOL, Favorites everything is gone, HELP my password for everything is not accepted. I have tried: Checked all help I could find on sites, none worked, I think it was the update to Window 10. I think it was caused by: I think it was Widows10 update, Windows 7 worked great prior to update. I have nothing to go into

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  1. 1
    Go to Start on your PC taskbar.
    It will be the four blocks at the bottom of your screen.
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  2. 2
    Then select Settings and go to Update & Security.
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  3. 3
    Click on Recovery and select the option Go back to Windows 7.
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The rollback is only available for one month after the upgrade and then it gets automatically deleted. Once you have reverted, go in and change all of your account passwords but write them down. Something was lost in your upgrade or you should at least try to use Chrome as a browser which saves all your passwords across numerous platforms using a Google Account.

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I have attempted to change my AOL password, however the new password will not save?

I have attempted to change my AOL password, however the new password will not save

Run a System Recovery on your PC. This usually happens when the Windows software has an issue. The recovery process repairs it and then you can save your password. If you are on iOS then use Safari to change your password as this is one of the only ways it will save properly on iOS. There are programs you can purchase to fix the issue but the System Recovery on Windows is free and will do the trick.

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I am facing a problem while Account opening?

I am facing a problem while Account opening. I have tried: Created ID and its not working. I think it was caused by: Maybe not registered properly

Clear the Cache and Cookies in your browser and then try again. You can also try signing in from a different browser. Make sure you have allowed permission for AOL on your Security settings within your browser and firewall. If you still can't sign in after performing these solutions then delete your account and try again. Make sure you put in the correct alternate email and phone information for Recovery options. Check that alternate email to see if AOL has tried to contact you to verify your account.

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Reset screen comes with someone else's sign-in name. Will not let me change it to mine

I checked the forgot password. Got the screen to help with this. It would not let me delete howkis (that's close to what I remember). and put my screen name. The security image is there and already filled out correctly. I didn't do that.. I have tried: Tried deleting, tried writing over, tried backspacing, Nothing changed.. I think it was caused by: AOL screw-up

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It would have been VisiHow and not howkis as you posted. Perhaps you misspelled. If you want to delete an account then it is best to contact them either on the website or via other methods such as a social media private message. Contact AOL directly on the phone number provided on this page. Let them know that you are trying to delete the account but someone else's identity info appears. It is a security glitch they need to resolve. You also may have been hacked so it is a good idea to contact them.

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Trying to reset password but where it says enter what you see above there is a blank screen?

How can I set password when I am not getting any letters in the box above to type in. I have tried: I don't know what to try. I think it was caused by: Not sure

  • Your browser may have images disabled. For example, in Chrome, click the hot-dog menu in the upper-right corner, click "Settings" and "Advanced settings" and click "Content settings…" Then, uncheck "Do not show any images". Other browsers may have this option elsewhere.
  • Make sure that no extensions or running on your browser. Launch a safe mode. For example, in Chrome, click the hot-dog menu, "More tools", and "Extensions". Uncheck everything and force-reload the page (press "Ctrl" + "F5").
  • Install another browser. You can use Seamonkey, for example.
  • If you are on a corporate network, ensure that your domain policy is not blocking some content. Contact your administrator for more details on that.
  • You could also experience bad connection. Just press "Ctrl"+"F5" to force-refresh the web page.
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I have a new phone and number, so how would I get the code?

Can't access my email, forgot password. I have tried: Everything. I think it was caused by: New phone number You will have to call them directly. This is why it is always good to keep your account information current such as updating phone and email details if you get locked out. You should have had to provide an alternate email address for the account so try to reset the password through the alternate email account option. If you never set one up or can't remember what that was then when you contact them ask for what email you provided.

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I can't reset my AOL password.. it said I need to contact USA number because due to I don't have any account recovery options.. But I am now staying in Malaysia… The number doesn't go through from here.. please do advice what is other option?

It said I need to contact USA number because due to I don't have any account recovery options.. But I am now staying in Malaysia… The number doesn't go through from here.. please do advice what is other option

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Try calling the US number from Google Voice. Set up a US number if there is not one already set up for your Google Hangouts and Gmail and then use that phone number over WiFi. You can also try contacting AOL through their other Support Contact Options.

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See more questions like this: I don't remember the name I signed up my AOL account with?

Invalid Password Popup Keeps Showing up on SIgnin?

When I set up a friends AOL desktop, I must have put in the wrong password. Now every time he tries to open AOL, he gets a "invalid password" popup and he has to put in the correct password. Is that coming from AOL desktop or is it the forms and passwords software on the computer? And if it's AOL, how do I correct it?. I have tried: Just putting in the correct password and hitting OK

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First, reset the password. You may have to contact them if it will not reset for you but at least try. Then clear out his browser cache and any stored password information for AOL. Second, make sure the keys are working properly on his keyboard and that he does not have ALL Caps checked. Finally, go through the steps AOL Support has created for your troubleshooting process.

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Categories : Tech

Recent edits by: Ray D, Email where you would like the answer sent to:, Kandace

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