Q&A from the article:

Clean Data from Samsung Galaxy S4 by Reset

Edited by Carly, Calob Horton, Dukeoneil, Eng and 13 others

Contents

Questions and Answers

How can I do a Factory Reset with a broken LCD screen?

I need to do a factory wipe and cannot see any part of my screen. I can sell the phone and cannot sell it with all the data I have on it.

Ad

Since your Samsung Galaxy S4's LCD screen is broken, the only way you can perform a Factory Reset and wipe all of your data so you can sell your device is by downloading and installing the original Samsung Kies and following the instructions below. Note: this method will only work if there is not a lock screen password, pattern, or PIN code.

Was this helpful? Yes | No | I need help
  1. 1
  2. 2
    Click Tools.
    Was this step helpful? Yes | No | I need help
  3. 3
    Click Firmware upgrade and initialization.
    Was this step helpful? Yes | No | I need help
  4. 4
    Type in your model.
    Search "[your carrier] Samsung Galaxy S4" in Google. The model will be SGH-xxx.
    Was this step helpful? Yes | No | I need help
  5. 5
    Type your serial number in.
    This is on your phone's box and under the battery.
    Was this step helpful? Yes | No | I need help
  6. 6
    Click OK.
    Was this step helpful? Yes | No | I need help
  7. 7
    Turn your Samsung Galaxy S4 by holding the Volume Down, Home, and Power buttons.
    Was this step helpful? Yes | No | I need help
  8. 8
    Connect your Samsung Galaxy S4 into your computer.
    Was this step helpful? Yes | No | I need help
  9. 9
    Click OK.
    Was this step helpful? Yes | No | I need help
  10. 10
    Follow the instructions.
    Was this step helpful? Yes | No | I need help

Your phone will now be wiped and be brought back to its original factory settings.

See more questions like this: How can I reset Galaxy broken LCD screen with Kies 3

Wipe Note4 Samsung with crushed screen?

How can I download Kies to a phone with a broken screen? I have held the volume up/home/power buttons down for several seconds will this wipe the phone?

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Trying to wipe the phone to turn it in and the screen is cracked and green?

How to erase everything from a display damaged Galaxy S5?

My S5 screen is damaged. And I will no longer be using that phone after a repair. So I want to delete all apps, all data everything from my mobile. Can you help me?

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

How to do a factory reset on Samsung S5 with broken screen (completely black screen) and locked phone?

Hi, I need to know how to do a factory reset through my PC on my Samsung S5 with a broken screen (completely black screen) and locked the phone. I don't understand why it's saying this phone is locked, and there was no pattern PIN or password set on the phone. I tried doing a reset on the phone by doing it the non-visual way, taking the battery out and putting the battery back in, holding down the up volume button, power button, and Home Key buttons together. I don't know if it worked because I can't see anything on the screen. So then I proceeded to install Samsung Kies when I plug the phone into the PC with a USB cable and try to use the Kies program, it says the phone is locked. I just want all the data and everything off the phone to factory reset. I don't need any data or pictures transferred off the phone. I just need it all off of the phone. I'm at a loss.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The above questions are from the following wiki...
Clean Data from Samsung Galaxy S4 by Reset

More questions and answers

See more questions like this: Can you help with my phone model I keep writing it, but it's not right?

My Galaxy s 3 was not dropped or anything it was only on charge?

My phone was being charged, and then I took it off, and it would not turn on so I charged it longer, and the bottom buttons like the home button and batch button will light up my notification lights and sounds off but no graphics will show up on my screen.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Can I reset screen of Galaxy S6 if the screen display is broken?

I have Nokia Lumia that has a broken LCD screen and I need to reset to factory settings but unable to put in my pin?

I have Nokia Lumia that has a broken LCD screen and I need to reset to factory settings but unable to put in my pin. I need to delete all the old text message and all photos

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Incorrect Serial Number while using Samsung Smart Switch Emergency Device Initialization?

I have put every number on the back of the box, and the back of my phone in for the serial and each one is coming back with incorrect serial. Can you please help? I am using the Samsung Smart Switch in the emergency device initialization. Samsung Smart Switch keeps telling me incorrect s/n even though I have entered every possible number on the back of the box and on the back of the phone. I have tried: I have entered every possible serial number and Samsung Smart Switch keeps returning incorrect serial number. I think it was caused by: I don't know what may have caused this problem. I would really like to just wipe the data on my phone before I have to send it in and my screen is not functional

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Where is the serial number on the A7 box?

Is there a way I can master reset Galaxy S6 with the LCD screen broken without connecting to a computer?

LCD screen is broken and just stays black. How do I master reset it without using a computer?

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to reset a Galaxy j3 without access to the screen?

My screen is damaged, and I want to wipe my data before sending off to insurance co?

Samsung Kies does not support initializing on Samsung S4, so I cannot follow the steps/guidance provided here. Can you help/advise a workaround?

  1. 1
    Navigate to http://play.google.com from your computer.
    Was this step helpful? Yes | No | I need help
  2. 2
    Enter your log-in name and password.
    Was this step helpful? Yes | No | I need help
  3. 3
    Click the gear-shaped icon in the top-right corner.
    Was this step helpful? Yes | No | I need help
  4. 4
    Click "Android Device Manager"
    Was this step helpful? Yes | No | I need help
  5. 5
    Select your Galaxy S4 from your registered devices.
    Was this step helpful? Yes | No | I need help
  6. 6
    Click "Erase".
    Was this step helpful? Yes | No | I need help

Now, remove the microSD and SIM cards. This will ensure that no data will stay on the phone.

What is wrong with my screen? My phone started like it had ink on the screen, purple that spread all the way over the screen. Now the screen is completely black and I can not see anything. I can use it if I can get to what I am trying to by memory of location. Any thoughts?

What is wrong with my screen? My phone started like it had ink on the screen, purple that spread all the way over the screen. Now the screen is completely black, and I can not see anything. I can use it if I can get to what I am trying to by memory of location. Any thoughts? I have tried: Nothing. I think it was caused by: I dropped it but I have an outbox on it so it did not crack the screen.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Samsung Galaxy S4 keeps restarting itself when trying to power it on?

As I was using my phone is became very laggy and unresponsive. It then froze, and after half a minute it turned itself off. I tried to power it back up my holding the power button and in the process of restarting it then turned itself off again. This has been going on for a couple of hours now. I've tried changing my battery and even considering factory resetting. If I were to factory reset it, how would I go about it if I can't turn the phone on? Cheers

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Is there other ways of Hard Resetting my Samsung S4?

Can't view on S5 using MHL on TV, connected to other phone can see S3 on TV, it works? can you advise if other issue, is there a way to view through PC or something?

Could you please advise any solution

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

My phone does not boot up while switching on?

My Samsung S2 does not turn on. I have tried: Hard reset soft rest

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Erase all data from Galaxy S6 to resell?

Clean all data from broken digitizer on S6. I have tried: Hold down certain buttons

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

I'm trying to transfer data from my phone to the computer?

My phone is broken the screen is completely black. I downloaded Kies, but it says it cannot connect to my phone because it is on emergency mode, not sure how to take that off if my screen is not working. I have tried: I have removed the battery

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Can you guide me on how to factory reset my phone, more information is shown below?

I got a Samsung GT-I9500, it doesn't support Kies, and I got a blank screen that won't work irrespective of what I do, even though the phone is functional, so I am attempting to factory set my phone, but can't complete that due to the fact that my phone doesn't support Kies.. I have tried: I don't have too many options, the only two I can see working, is opening my phone and look for loose wires, or factory set my phone. I think it was caused by: I believe it was software that was not properly removed from my phone.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

IMEI not recognized in Kies3, what do I do?

I am trying to restore my phone to remove personal information. The Galaxy S6 Active was dropped, and the LCD went black. I have my box with the model number and IMEI, but Kies3 is not accepting the IMEI as the S/N when I try to enter it into the software. Is there something I am doing wrong? The model name required you to have the dash in the correct place. Is there a dash or multiple dashes in the IMEI?. I have tried: I have entered the IMEI correctly multiple times. I think it was caused by: No idea.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Not able to get past Model and S/N entry?

The Kies program is not accepting the model number from Google and serial number from the back of the phone.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

My phone's screen is broken. I'm unable to connect my phone to PC for file tf. What is the solution>?

I need to transfer some files from my phone to PC. Because the phone screen is broken, I could not transfer my files. Can you provide me any solution?

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Referencing this Article

If you need to reference this article in your work, you can copy-paste the following depending on your required format:

APA (American Psychological Association)
How can I do a Factory Reset with a broken LCD screen. (2017). In VisiHow. Retrieved Mar 23, 2017, from http://visihow.com/How_can_I_do_a_factory_reset_with_a_broken_LCD_screen

Was this helpful? Yes | No | I need help

MLA (Modern Language Association) "How can I do a Factory Reset with a broken LCD screen." VisiHow, visihow.com/How_can_I_do_a_factory_reset_with_a_broken_LCD_screen Accessed 23 Mar 2017.

Chicago / Turabian VisiHow.com. "How can I do a Factory Reset with a broken LCD screen." Accessed Mar 23, 2017. http://visihow.com/How_can_I_do_a_factory_reset_with_a_broken_LCD_screen.

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Ask the author

Walakobay
Featured Author
239 Articles Started
6,741 Article Edits
67,045 Points
Walakobay is a featured author with VisiHow. Walakobay has achieved the level of "Major" with 67,045 points. Walakobay has started 239 articles (including this one) and has also made 6,741 article edits. 11,667,000 people have read Walakobay's article contributions.
Walakobay's Message Board
Walakobay: Hi, my name is Walakobay.
Walakobay: Can I help you with your problem about "How can I do a Factory Reset with a broken LCD screen"?
 

Article Info

Categories : USE SAMSUNG GALAXY S4

Recent edits by: Alma, TamiH, Harling_FTW

Share this Article:

Thanks to all authors for creating a page that has been read 13,684 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No