Q&A from the article:

Clean Data from Samsung Galaxy S4 by Reset

Edited by Carly, Calob Horton, Dukeoneil, Eng and 15 others

Questions and Answers

How can I do a Factory Reset with a broken LCD screen?

I need to do a factory wipe and cannot see any part of my screen. I can sell the phone and cannot sell it with all the data I have on it.

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Since your Samsung Galaxy S4's LCD screen is broken, the only way you can perform a Factory Reset and wipe all of your data so you can sell your device is by downloading and installing the original Samsung Kies and following the instructions below. Note: this method will only work if there is not a lock screen password, pattern, or PIN code.

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  1. 1
  2. 2
    Click Tools.
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  3. 3
    Click Firmware upgrade and initialization.
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  4. 4
    Type in your model
    .
    Search "[your carrier] Samsung Galaxy S4" in Google. The model will be SGH-xxx.
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  5. 5
    Type your serial number in
    .
    This is on your phone's box and under the battery.
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  6. 6
    Click OK.
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  7. 7
    Turn your Samsung Galaxy S4 by holding the Volume Down, Home, and Power buttons.
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  8. 8
    Connect your Samsung Galaxy S4 into your computer.
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  9. 9
    Click OK.
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  10. 10
    Follow the instructions.
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Your phone will now be wiped and be brought back to its original factory settings.

My screen is damaged, and I want to wipe my data before sending off to insurance co?

Samsung Kies does not support initializing on Samsung S4, so I cannot follow the steps/guidance provided here. Can you help/advise a workaround?

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  1. 1
    Navigate to http://play.google.com from your computer.
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  2. 2
    Enter your log-in name and password.
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  3. 3
    Click the gear-shaped icon in the top-right corner.
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  4. 4
    Click "Android Device Manager"
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  5. 5
    Select your Galaxy S4 from your registered devices.
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  6. 6
    Click "Erase".
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Now, remove the microSD and SIM cards. This will ensure that no data will stay on the phone.

How to erase everything from a display damaged Galaxy S5?

My S5 screen is damaged. And I will no longer be using that phone after a repair. So I want to delete all apps, all data everything from my mobile. Can you help me?

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Incorrect Serial Number while using Samsung Smart Switch Emergency Device Initialization?

I have put every number on the back of the box, and the back of my phone in for the serial and each one is coming back with incorrect serial. Can you please help? I am using the Samsung Smart Switch in the emergency device initialization. Samsung Smart Switch keeps telling me incorrect s/n even though I have entered every possible number on the back of the box and on the back of the phone. I have tried: I have entered every possible serial number and Samsung Smart Switch keeps returning incorrect serial number. I think it was caused by: I don't know what may have caused this problem. I would really like to just wipe the data on my phone before I have to send it in and my screen is not functional

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The above questions are from the following wiki...
Clean Data from Samsung Galaxy S4 by Reset
More questions and answers

Can't view on S5 using MHL on TV, connected to another phone can see S3 on TV, it works? Can you advise if another issue is causing this, is there a way to view through PC or something?

Could you please advise any solution

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My Galaxy s 3 was not dropped or anything it was only on charge?

My phone was being charged, and then I took it off, and it would not turn on so I charged it longer, and the bottom buttons like the home button and batch button will light up my notification lights and sounds off but no graphics will show up on my screen.

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IMEI not recognized in Kies3, what do I do?

I am trying to restore my phone to remove personal information. The Galaxy S6 Active was dropped, and the LCD went black. I have my box with the model number and IMEI, but Kies3 is not accepting the IMEI as the S/N when I try to enter it into the software. Is there something I am doing wrong? The model name required you to have the dash in the correct place. Is there a dash or multiple dashes in the IMEI?. I have tried: I have entered the IMEI correctly multiple times. I think it was caused by: No idea.

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Not able to get past Model and S/N entry?

The Kies program is not accepting the model number from Google and serial number from the back of the phone.

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Article Info

Categories : USE SAMSUNG GALAXY S4

Recent edits by: Maria, JerryZ, Alma

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