Q&A from the article:

Clean Data from Samsung Galaxy S4 by Reset

Edited by Carly, Anonymous, Calob Horton, Dukeoneil and 13 others

Contents

Questions and Answers

How can I do a Factory Reset with a broken LCD screen?

I need to do a factory wipe and cannot see any part of my screen. I am able to sell the phone and cannot sell it with all the data I have on it.

Ad

Since your Samsung Galaxy S4's LCD screen is broken, the only way you can perform a Factory Reset and wipe all of your data so you can sell your device is by downloading and installing the original Samsung Kies and following the instructions below. Note: this method will only work if there is not a lockscreen password, pattern, or PIN code.

Was this helpful? Yes | No | I need help

  1. 1
  2. 2
    Click Tools.
    Was this step helpful? Yes | No | I need help

  3. 3
    Click Firmware upgrade and initialization.
    Was this step helpful? Yes | No | I need help

  4. 4
    Type in your model.
    Search "[your carrier] Samsung Galaxy S4" in Google. The model will be SGH-xxx.
    Was this step helpful? Yes | No | I need help

  5. 5
    Type your serial number in.
    This is on your phone's box and under the battery.
    Was this step helpful? Yes | No | I need help

  6. 6
    Click OK.
    Was this step helpful? Yes | No | I need help

  7. 7
    Turn your Samsung Galaxy S4 by holding the Volume Down, Home, and Power buttons.
    Was this step helpful? Yes | No | I need help

  8. 8
    Connect your Samsung Galaxy S4 into your computer.
    Was this step helpful? Yes | No | I need help

  9. 9
    Click OK.
    Was this step helpful? Yes | No | I need help

  10. 10
    Follow the instructions.
    Was this step helpful? Yes | No | I need help

Your phone will now be wiped and be brought back to its original factory settings.

See more questions like this: How can I reset Galaxy broken LCD screen with Kies 3

Wipe Note4 Samsung with crushed screen?

How can I download Kies to a phone with a broken screen? I have held the volume up/home/power buttons down for several seconds will this wipe the phone?

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Trying to wipe the phone to turn it in and the screen is cracked and green?

How to erase everything from a display damaged Galaxy S5?

My S5 screen is damaged.and I will no longer be using that phone after a repair. . so I want to delete all apps ,all data everything from my mobile. can you help me?

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

How to do a factory reset on Samsung S5 with broken screen (completely black screen) and locked phone?

Hi, I need to know how to do a factory reset through my PC on my Samsung S5 with broken screen (completely black screen) and locked phone. I don't understand why it's saying this phone is locked, there was no pattern PIN or password set on the phone. I tried doing a reset on the phone by doing it the non-visual way, taking the battery out and putting the battery back in, holding down the up volume button, power button and Home Key buttons together. I don't know if it worked because I can't see anything on the screen. So then I proceeded to install Samsung Kies, when I plug the phone into the PC with a USB cable and try to use the Kies program, it says the phone is locked. I just want all the data and everything off the phone to factory reset. I don't need any data or pictures transferred of the phone, I just need it all off of the phone. I'm at a loss.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The above questions are from the following wiki...
Clean Data from Samsung Galaxy S4 by Reset

More questions and answers

See more questions like this: Can you help with my phone model I keep writing it, but it's not right?

My Galaxy s 3 was not dropped or anything it was only on charge?

My phone was on charge and then I took it off and it would not turn on so I charged it longer and the bottom buttons like the home button and batch button will light up my notification lights and sounds off but no graphics will show up on my screen

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Can I reset screen of Galaxy S6 if the screen display is broken?

I have Nokia Lumia that has a broken LCD screen and I need to reset to factory settings but unable to put in my pin?

I have Nokia Lumia that has a broken LCD screen and I need to reset to factory settings but unable to put in my pin. I need to delete all the old text message and all photos

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

How can I find my serial number?

I don't have the box and the screen is black.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Where is the serial number on the A7 box?

Is there a way I can master reset Galaxy S6 with the LCD screen broken without connecting to a computer?

LCD screen is broken and just stays black. How do I master reset it without using a computer?

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to reset a Galaxy j3 without access to the screen?

My screen is damaged and I want to wipe my data before sending off to insurance co?

Samsung Kies does not support initializing on Samsung S4, so I cannot follow the steps/guidance provided here. Can you help/advice a workaround?

  1. 1
    Navigate to http://play.google.com from your computer.
    Was this step helpful? Yes | No | I need help

  2. 2
    Enter your log-in name and password.
    Was this step helpful? Yes | No | I need help

  3. 3
    Click the gear-shaped icon in the top-right corner.
    Was this step helpful? Yes | No | I need help

  4. 4
    Click "Android Device Manager"
    Was this step helpful? Yes | No | I need help

  5. 5
    Select your Galaxy S4 from your registered devices.
    Was this step helpful? Yes | No | I need help

  6. 6
    Click "Erase".
    Was this step helpful? Yes | No | I need help

Now, remove the microSD and SIM cards. This will ensure that no data will stay on the phone.

See more questions like this: I want to delete all my data.. but screen is blank. and there is lock on the screen,help me?

What is wrong with my screen? My phone started like it had ink in the screen, purple that spread all the way over the screen. Now the screen is completely black and I can not see anything. I can use it if I can get to what I am trying to by memory of location. Any thoughts?

What is wrong with my screen? My phone started like it had ink in the screen, purple that spread all the way over the screen. Now the screen is completely black and I can not see anything. I can use it if I can get to what I am trying to by memory of location. Any thoughts? I have tried: Nothing. I think it was caused by: I dropped it but I have an outbox on it so it did not crack the screen

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Samsung Galaxy S4 keeps restarting itself when trying to power it on?

As I was using my phone is became very laggy and unresponsive. It then froze and after half a minute it turned itself off. I tried to power it back up my holding the power button and in the process of restarting it then turned itself off again. This has been going on for a couple hours now. I've tried changing my battery and even considering factory resetting. If I were to factory reset it, how would I go about it if I can't turn the phone on? Cheers

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Is there other ways of Hard Resetting my Samsung S4?

Can't view on S5 using MHL on TV, connected to other phone can see S3 on TV, it works? can you advise if other issue, is there a way to view through PC or something?

Could you please advise any solution

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: I've typed on Google and found it then type it in and it doesn't work?

My phone does not boot up while switching on?

My Samsung S2 does not turn on. I have tried: Hard reset soft rest

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Erase all data from Galaxy S6 to resell?

Clean all data from broken digitizer on S6. I have tried: Hold down certain buttons

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Please help me, my display is broken now I am going to sell the phone, how can I erase the data?

I'm trying to transfer data from my phone to the computer?

My phone is broken the screen is completely black. I downloaded Kies but it says it cannot connect to my phone because it is on emergency mode, not sure how to take that off if my screen is not working. I have tried: I have removed the battery

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Can you guide me on how to factory reset my phone, more information is shown below?

I got a Samsung GT-I9500, it doesn't support Kies and I got a blank screen that won't work irrespective of what I do, even though the phone is functional, so I am attempting to factory set my phone, but can't complete that due to the fact that my phone doesn't support Kies.. I have tried: I don't have too many options, the only two I can see working, is opening my phone and look for loose wires, or factory set my phone. I think it was caused by: I believe it was software that was not properly removed from my phone.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

IMEI not recognized in Keis3, what do I do?

I am trying to restore my phone to remove personal information. The Galaxy S6 Active was dropped and the LCD went black. I have my box with the model number and IMEI, but Keis 3 is not accepting the IMEI as the S/N when I try to enter it into the software. Is there something I am doing wrong? The model name required you to have the dash in the correct place. Is there a dash or multiple dashes in the IMEI?. I have tried: I have entered the IMEI correctly multiple times. I think it was caused by: No idea.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Not able to get past Model and S/N entry?

The Kies program is not accepting the model number from Google and serial number from the back of the phone.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.




Carly
Premier Author
0 Articles Started
1 Article Edits
1,050 Points
Carly is a premier author with VisiHow. Carly has achieved the level of "Recruit" with 1,050 points. Carly has started 0 articles (including this one) and has also made 1 article edits. 100 people have read Carly's article contributions.
Carly's Message Board
Carly: Hi, my name is Carly.
Carly: Can I help you with your problem about "How can I do a factory reset with a broken LCD screen"?
 

Article Info

Categories : USE SAMSUNG GALAXY S4

Recent edits by: TamiH, Harling_FTW, gluna

Share this Article:

Thanks to all authors for creating a page that has been read 9,668 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No