Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Anonymous, Eng, VisiHow, jan5079 and 3 others

Questions and Answers

How can I transfer the data and contacts if my mobile display has gone black due to damage (a crack, for example)?

This morning my phone fell down and cracked and it went black but I want to transfer photos and videos from my mobile into computer

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What you need to do is to follow the "How to Back-up Your Samsung Galaxy Data Prior to a Hard Reset" of the tutorial. However, you will also need to unlock your phone if it had lock-screen security.

  • If your touch screen retains the touch function, you can use a cable, depending on your Samsung model, that will connect your phone to the TV. Most likely, a Galaxy HDMI Adapter like this or a MHL 2.0 HDTV Smart Adapter like this. Then, you will need an HDMI cable to connect your phone and TV. Touch the screen on the phone and look at the TV screen to unlock your phone. Then, you can disable fast screen time-out and connect your phone to Kies to back it up.
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  • You can also unlock your phone easily through the https://findmymobile.samsung.com/ service. Log in with your Samsung credentials, click your device on the screen. Then, expand "Protect my device". Click "Unlock my screen". Click "Unlock". This will unlock the phone.

See more questions like this: I want to transfer my mobile data to a memory card, how?

Retrieve contacts from Samsung SM-G313HU with broken screen?

Broken screen, can't swipe to unlock, have retrieved pictures via laptop but can't find telephone contacts. I have tried: Phone turns on screen black, can't unlock laptop connected. I think it was caused by: Ineptness break screen

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Cell phone screen black, trying to retrieve contacts?

My husband's cell phone screen went black, trying to find a way to retrieve contacts, he didn't back them up

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How can I unlock my SIM card with a black screen?

My screen is black and my SIM card is locked. How am I able to unlock it to retrieve data?. I have tried: Removing the battery and pressing all over the back of the phone.. I think it was caused by: I dropped the phone!

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

Blank screen on Galaxy S5. USB file transfer turned off. how to get photos off? (I'm using an imac)?

Blank screen on Galaxy S5. USB file transfer turned off. how to get photos off? (I'm using an imac). I have tried: Everything. I think it was caused by: Broken screen. just need to access photos. but file transfer turned off and cannot access screen

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Galaxy (4) screen black and I need to know how to transfer information to other Galaxy (3)?

Hi, I have had some issues with my phone lately but have always managed to have it come back on after a while. (The screen would flicker if on low light setting) sometimes it wouldn't turn on and I would have to wait 5-10 seconds and try again which is when the screen would turn on. It has this morning completely died I think so I can't unlock the pattern or see anything at all. I do have another phone I could transfer things on to but how can I do that if I cannot see a thing on it?. Thanks,. Vlad. I have tried: Restarting, taking bat out, the usual (as per my description in previous question). I think it was caused by: Droppage a few months ago

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I was wondering if I can get contacts text messages off my SIM cards?

I have Tracphones, Disabled so free, that are blocked, or broken, I was wondering if I could get the data off the SIM cards. Samsung 150 old phones, I have one that hooks to computer, but I don't know where to find text messages? I have tried: Hooking it up. I did backup on one of them. Android? I don't even know what to look for to see the text messages or where.. I think it was caused by: I broke two of them. Others just are old.

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To recover contacts, and images?

Hi, my Samsung a800 phone just fell down and broke the display, and the touch is also not working, now it has become fully black, only when I press home button light blinks, and if I connect to my PC on Kies software, it says your phone could not be connected, unlock your phone to connect. How do I get back my contacts, Thanks.

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Categories : Tech

Recent edits by: vladhaber, Julie Tum, jan5079

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