Q&A from the article:

Download and install Whatsapp for windows phone

Edited by hamse alberto, Eng, Calob Horton, DOUGLAS and 3 others

Questions and Answers

Hi. I'm using a Windows 8.1 Windows Phone and I'm wondering why WhatsApp is stuck on creating favorites while I try to install it?

While I try to install WhatsApp, it's stuck with creating favorites.

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Many Windows Phone owners have reported that the WhatsApp application's install process causes their phones to freeze as WhatsApp creates favorites on their devices. There are a few things you can try to do in order to fix your phone's issue. First, try restarting your device by holding the power button down for 10 seconds. Then, turn it back on. If WhatsApp still freezes when you open it, uninstall and reinstall the application by following these easy steps:

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  1. 1
    Press the Home button.
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  2. 2
    Swipe from the right to the left.
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  3. 3
    Find WhatsApp in your applications list.
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  4. 4
    Tap and hold WhatsApp.
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  5. 5
    Restart your phone.
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  6. 6
    When your phone is turned back on, open the Windows Phone Store and redownload the application.
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If you follow these steps and WhatsApp still freezes on your device, you may need to perform a Factory Reset on your device to clear up any software issues that are causes the problem with the WhatsApp application. Before you do this, however, you will need to backup your data so you don't lose anything, since the Factory Reset will wipe everything from your phone. Follow these steps to backup your Windows Phone's data to your OneDrive (Microsoft) account:

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  1. 1
    Plug your device into its charger and make sure it's connected to WiFi.
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  2. 2
    Press the Home button.
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  3. 3
    Swipe from the right to the left.
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  4. 4
    Find Settings in your applications list.
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  5. 5
    Tap Settings.
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  6. 6
    Tap Backup.
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  7. 7
    Make sure the switches next to the options for what you want to backup are turned on.
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Your device will now back itself up to your OneDrive account, which is the same account as the Microsoft account you used to log into the Windows Phone Store. Now, you will need to perform a Factory Reset. Follow these steps to perform a proper Factory Reset on your Windows Phone:

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  1. 1
    Plug your device into its charger.
    Was this step helpful? Yes | No
  2. 2
    Press the Home button.
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  3. 3
    Swipe from the right to the left.
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  4. 4
    Find Settings in your applications list and tap it.
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  5. 5
    Tap About.
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  6. 6
    Tap Reset your phone.
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  7. 7
    Tap Yes twice.
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Your phone will now perform a Factory Reset. This may take a while, depending on how much information is stored on your phone. Once the Factory Reset is complete, log back into your Microsoft account and go to the Windows Phone Store to download WhatsApp again. If WhatsApp works normally, you're good to go and the backup you previously made will automatically downloaded once you're connected to a WiFi network. However, if WhatsApp still does not work on your Windows Phone, you will need to contact Microsoft's customer support line to schedule a repair or replacement for your device. You have already fixed your phone's software; now Microsoft needs to repair or replace the hardware for you so you can have a working phone once again. Depending on your warranty status and the severity of the issue, you may or may not have to pay for repairs or the replacement.

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My Windows phone gives this error code 80070020?

How do I solve this issue of not being able to download WhatsApp on my Windows phone

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Download and install Whatsapp for windows phone

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Article Info

Categories : Software

Recent edits by: kennyjohn234, nissa, DOUGLAS

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