Q&A from the article:

Download and install Whatsapp for windows phone

Edited by hamse alberto, Eng, Calob Horton, DOUGLAS and 2 others

Questions and Answers

Hi. I'm using a Windows 8.1 Windows Phone and I'm wondering why WhatsApp is stuck on creating favorites while I try to install it?

While I try to install WhatsApp, it's stuck with creating favorites.

Ad

Many Windows Phone owners have reported that the WhatsApp application's install process causes their phones to freeze as WhatsApp creates favorites on their devices. There are a few things you can try to do in order to fix your phone's issue. First, try restarting your device by holding the power button down for 10 seconds. Then, turn it back on. If WhatsApp still freezes when you open it, uninstall and reinstall the application by following these easy steps:

Was this helpful? Yes | No | I need help
  1. 1
    Press the Home button.
    Was this step helpful? Yes | No | I need help
  2. 2
    Swipe from the right to the left.
    Was this step helpful? Yes | No | I need help
  3. 3
    Find WhatsApp in your applications list.
    Was this step helpful? Yes | No | I need help
  4. 4
    Tap and hold WhatsApp.
    Was this step helpful? Yes | No | I need help
  5. 5
    Restart your phone.
    Was this step helpful? Yes | No | I need help
  6. 6
    When your phone is turned back on, open the Windows Phone Store and redownload the application.
    Was this step helpful? Yes | No | I need help

If you follow these steps and WhatsApp still freezes on your device, you may need to perform a Factory Reset on your device to clear up any software issues that are causes the problem with the WhatsApp application. Before you do this, however, you will need to backup your data so you don't lose anything, since the Factory Reset will wipe everything from your phone. Follow these steps to backup your Windows Phone's data to your OneDrive (Microsoft) account:

Was this helpful? Yes | No | I need help
  1. 1
    Plug your device into its charger and make sure it's connected to WiFi.
    Was this step helpful? Yes | No | I need help
  2. 2
    Press the Home button.
    Was this step helpful? Yes | No | I need help
  3. 3
    Swipe from the right to the left.
    Was this step helpful? Yes | No | I need help
  4. 4
    Find Settings in your applications list.
    Was this step helpful? Yes | No | I need help
  5. 5
    Tap Settings.
    Was this step helpful? Yes | No | I need help
  6. 6
    Tap Backup.
    Was this step helpful? Yes | No | I need help
  7. 7
    Make sure the switches next to the options for what you want to backup are turned on.
    Was this step helpful? Yes | No | I need help

Your device will now back itself up to your OneDrive account, which is the same account as the Microsoft account you used to log into the Windows Phone Store. Now, you will need to perform a Factory Reset. Follow these steps to perform a proper Factory Reset on your Windows Phone:

Was this helpful? Yes | No | I need help
  1. 1
    Plug your device into its charger.
    Was this step helpful? Yes | No | I need help
  2. 2
    Press the Home button.
    Was this step helpful? Yes | No | I need help
  3. 3
    Swipe from the right to the left.
    Was this step helpful? Yes | No | I need help
  4. 4
    Find Settings in your applications list and tap it.
    Was this step helpful? Yes | No | I need help
  5. 5
    Tap About.
    Was this step helpful? Yes | No | I need help
  6. 6
    Tap Reset your phone.
    Was this step helpful? Yes | No | I need help
  7. 7
    Tap Yes twice.
    Was this step helpful? Yes | No | I need help

Your phone will now perform a Factory Reset. This may take a while, depending on how much information is stored on your phone. Once the Factory Reset is complete, log back into your Microsoft account and go to the Windows Phone Store to download WhatsApp again. If WhatsApp works normally, you're good to go and the backup you previously made will automatically downloaded once you're connected to a WiFi network. However, if WhatsApp still does not work on your Windows Phone, you will need to contact Microsoft's customer support line to schedule a repair or replacement for your device. You have already fixed your phone's software; now Microsoft needs to repair or replace the hardware for you so you can have a working phone once again. Depending on your warranty status and the severity of the issue, you may or may not have to pay for repairs or the replacement.

Was this helpful? Yes | No | I need help


How do I set up My Family on Windows 8.1 phone?

I don't know how to set up My Family for Windows 8.1 phone

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

My Windows phone gives this error code 80070020?

How do I solve this issue of not being able to download WhatsApp on my Windows phone

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

More questions and answers on this topic can be found here: How do I install WhatsApp on my Windows Phone and create a Microsoft Account to Download WhatsApp

The above questions are from the following wiki...
Download and install Whatsapp for windows phone

Referencing this Article

If you need to reference this article in your work, you can copy-paste the following depending on your required format:

APA (American Psychological Association)
Hi. I'm using a Windows 8.1 Windows Phone and I'm wondering why WhatsApp is stuck on creating favorites while I try to install it. (2017). In VisiHow. Retrieved May 29, 2017, from http://visihow.com/Hi_I%27m_using_a_Windows_8.1_phone

Was this helpful? Yes | No | I need help

MLA (Modern Language Association) "Hi. I'm using a Windows 8.1 Windows Phone and I'm wondering why WhatsApp is stuck on creating favorites while I try to install it." VisiHow, visihow.com/Hi_I%27m_using_a_Windows_8.1_phone Accessed 29 May 2017.

Was this helpful? Yes | No | I need help

Chicago / Turabian VisiHow.com. "Hi. I'm using a Windows 8.1 Windows Phone and I'm wondering why WhatsApp is stuck on creating favorites while I try to install it." Accessed May 29, 2017. http://visihow.com/Hi_I%27m_using_a_Windows_8.1_phone.

Was this helpful? Yes | No | I need help

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Article Info

Categories : Software

Recent edits by: nissa, DOUGLAS, Calob Horton

Share this Article:

Thanks to all authors for creating a page that has been read 1,873 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No