Q&A from the article:

Backup Data on Samsung Galaxy S5

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My Galaxy S5 Screen Stays Black

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Questions and Answers

Hi, my Galaxy S5 screen stays black.

Is there a way to, a) back it up to my computer or cloud? b) Wipe it before returning?

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Sorry to hear about your broken Samsung Galaxy S5. If your phone was logged into your Google account before the screen broke, some of your data -- like your contacts, settings, and applications -- will be backed up in the cloud. Other data, like photos and videos, will have to be transferred to your computer; you can download Samsung Kies HERE and then follow the in-depth instructions in the VisiHow article below to learn how to use Samsung Kies.

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If you enabled Android Device Manager before your screen broke, you can go to the website HERE to remotely wipe your phone. If you didn't enable Android Device Manager, you can use Samsung Kies to wipe your phone. Follow the instructions below (found on XDA Forums):

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  • Open Kies.
  • Click Tools.
  • After the drop down menu appears, click Firmware Upgrade and Initialization.
  • Type in your model number (example: SM-G900AZKAATT) and your serial number (which you can find under your battery).
  • Click OK.
  • Put your device in download mode.
    • Simultaneously hold the Volume Down, Home, and Power buttons. When you feel a vibration, press the Volume up button. Your phone is now in download mode.
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  • Plug your phone into your computer using the original USB cable and click OK.
  • Follow the instructions that appear on your screen.

Your phone will now be wiped of all its data.

How can I access files from an S5 which appears empty when it connects to my PC?

Hi, My Galaxy S5 has a broken LED panel so the screen is blank. I'm trying to get all the photos/videos off the phone to send away with insurance, but when the device loads to my PC it says it is empty. How can I access the files? I have attempted to search for files etc but to no avail. I am hoping I can access the files, although I haven't loaded anything to the cloud etc. I have read that I may need to download Samsung Kies, but I am really not familiar with that program and have no idea what it actually does. Any help would be greatly appreciated! I have tried: Connecting to the PC, manually searching the device through the PC. I think it was caused by: Possibly my locking pattern, otherwise I am not sure.

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Install Samsung Kies for PC is a VisiHow article that takes you through the steps to install Samsung Kies. If your phone was locked previous to the screen breaking, you can unlock it here Samsung's Find My Mobile assuming you had enabled Samsung Mobile on your device.

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How can I backup an S5 if the isn't screen working?

Hi there, I have an S5, and I need to back it up before I send it in for repair. The LCD on the screen is faulty. The screen stays black. I have the Kies program, but it needs the phone unlocked to do any transfers. Is there any other way? Thanks.

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You'll find your answer by scrolling up just past the suggestion to use Samsung's Find My Mobile to unlock your S5. As long as you have that enabled, you can unlock the device. Otherwise, you can use the ADB in the above answer.

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Restoring factory settings on a phone with a broken screen?

Hi! I can't seem to find a way to delete all my data from my old phone before turning it in for the insurance claim. I don't have anything to hide, but the thought of a stranger having their hands on my 1,000 pictures, videos, and personal messages makes me rather uncomfortable. Any chance you could assist me with this? After much trial and error, I was able to copy my photos and videos to my computer, but I can't figure out how to backup anything else. My screen is completely black. It was dropped from the third floor. It's a trooper and manages to power on a bit, as I can feel vibration and hear sounds, but that's about all it will do.

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Use Google Device Manager to wipe the data or Samsung's Find My Mobile. Both can wipe the phone from your PC.

The above questions are from the following wiki...
Backup Data on Samsung Galaxy S5
More questions and answers

I can't find the serial number on the sticker under the battery.

I see the SKU, the IMEI, the FCC ID and the model numbers, but no serial number. I am trying to wipe my phone before I send it back (received a replacement via insurance) and the screen is cracked/inoperable/black. I am logged onto Kies, but my phone has a password on it, which I obviously can't type in?

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Wiping Galaxy S5 with Broken Screen.

This Youtube Tutorial shows you where to find the serial number on your Samsung S5. You can also find it on the original box, if you still have that. If you had a Google Account on your phone, you can also wipe the phone using Google Device Manager.

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Good day. My Galaxy S5 Screen is dead, but the phone is still working. Please help?

I dropped the phone. It fell 6" onto a wood table. The phone was in a life-proof case. Screen went black, then changed to a colored fuzzy/snow type look. Phone still works. Sort keys illuminate, can hear and feel it receive messages and notifications. I would like to save it or erase it. Please and thank you.

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Remove your battery and apply firm pressure using your thumbs all over the back of the phone, as if you were trying to snap two case pieces together. Most likely the drop caused a loose connection. Hold the phone firmly before the heart rate sensor, put the battery in then reboot the phone. This should resolve your issue. If it does not then you will have to send the phone in for repair.

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Hi, the screen is broken on my Galaxy S5, I am trying to recover photos and contact information onto my Mac?

Hi, my screen is broken on my Galaxy S5. I am trying to recover photos and contact information and copy them to my Mac. It's not recognizing my phone. I tried getting into my Google account, but it doesn't seem to recognize my device. How can I transfer that information? I have tried: Getting onto my Google account drive, but it won't recognize my Galaxy S5

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You will have to use Samsung Kies. Your Google Device Manager can remotely wipe data but does not help you transfer things.

Hello, the screen on my phone is black. It turns on and makes noises and the small light at the top flashes but nothing. Wondered if there is a way of getting anything from it. I've just signed onto my Google account, and its not been backed up.

So is there any way of connecting my phone to the computer to get contacts, pics, etc.?

Samsung Kies can backup your photos but I highly recommend removing your battery and holding down the Power button for a few minutes and then connect the phone to your charger and try turning it on after 10 to 15 minutes. This has often worked to correct the black screen issue of the S5.

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Hi, I keep getting messages on my phone saying "internet has stopped', 'smart manager has stopped', etc. I was told it's because of memory overload and that I should save my data and set the phone to default. Is that correct?

I have turned on backup on my phone with Samsung accounts, and it should have saved to the Google server. My only concern is whether I'll be able to put everything back again with 'Restore'? I have also exported contacts to my SD card. I hope I have made myself clear? Thank you. Asha

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'Restore' will transfer the files back, however, you should keep several on your PC because of the storage limitations you are experiencing. Samsung Kies is highly recommended to keep the files from your phone organized on your PC.

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My son dropped my mobile on the floor. After that, the display has gone.

No display on Samsung Galaxy S5 after my son dropped it on the floor.

Try the tricks mentioned above about removing your battery and pressing all over the back of the phone with the back cover removed. You most likely have a loose connection and this will recover your S5 screen. In the future, consider encasing the phone in an Otterbox because that has saved many phones from the small hands of many children!

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I have a Huawei P7-L10 which was dropped yesterday and its totally blank. Can you help?

I have a Huawei P7-L10 which was dropped yesterday and its totally blank. I cannot see anything. I have calls and messages coming in, but I cannot see them and it's difficult for me to answer calls. Can you help me sort this one so I can restore the screen, please? Thanks and regards.

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Remove the SIM and SD cards and press firmly all over the back of your Huawei P7-L10. This should settle any loose connections and your screen should be restored. If the screen doesn't come back after that, you should try it hard resetting.

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I have a Galaxy S5 with a shattered screen and I need to retrieve my contacts.

The screen shattered and it will not power on all the way. Is there any way to recover the contacts before I get a new screen put on? I have tried: I went to my Google account, but only some of my contacts are there. I tried connecting it to my laptop, but it is not working because it will not boot up all the way. I think it was caused by: It fell off the counter with a tempered glass screen protector and outer cover on it - and still shattered

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There is no way to transfer your contacts if the phone will not fully boot up. Sorry.

I would like to know how to fix my phone. The screen is black, but you can feel the vibrations and the lights come on.

It wasn't like that one minute, and the next minute it was. I have tried: Removing the battery. I tired the hard factory reset but it didn't work. I think it was caused by: Not sure

Remove your battery and apply firm pressure using your thumbs all over the back of the phone, as if you were trying to snap two case pieces together. Most likely the drop caused a loose connection. Hold the phone firmly before the heart rate sensor, put the battery in then reboot the phone. This should resolve your issue. If it does not then you will have to send the phone in for repair.

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My phone was a day old and the screen went black. I want to wipe it before returning it. Help?

Hi, yesterday I received a "NEW" Samsung S5 Active that I bought on eBay. I fully charged it before attempting to use it. There are some indications that it is NOT new, but refurbished. Last night I transferred all my texts, pics, emails etc., and began using the phone. It was working fine this morning, but I went to use it today, the screen wouldn't come on. Obviously, I plan to return it to the seller. But, I want to wipe all my stuff first. How should I go about doing that? I have tried: Nothing. I think it was caused by: I can't imagine. It was supposed to be "NEW."

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How can I recover contacts if the screen is broken on myS5? I did not have a lock feature on the cell.

How can I recover contacts if the screen is broken on myS5? I did not have a lock feature on the mobile. The contacts are of extreme importance. I have tried: USB cable. I think it was caused by: It fell off

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Hi, my Galaxy S5 screen stays black and I want to read my messages from my PC. How can I achieve this?

Hi, my Galaxy S5's screen stays black and I want to read my messages from PC. How can I achieve this?

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Dropped my S5. Although the screen didn't shatter, it remains black, even though the phone is turned on.

I dropped my S5, and even though the screen hasn't shattered, it's just completely black even though the phone is entirely on. The other thing is, when I tried connecting it to my computer to transfer files, it said it was empty. Rip phone. It's been fun.

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See more questions like this: Restoring logs deleted in error

Downloading data from locked S5 active with inability to unlock due to screen malfunction?

My s 5 active screen went black, not cracked, but no picture. it seems that the connection came loose in a fall. I have a new S5 from insurance but cannot download the pictures etc on Kies due to inability to unlock the phone for the computer.

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See more questions like this: Cracked screen on my Samsung Galaxy S5 need to retrieve Data before turning phone into the insurance company

How do I access contact information as well as text messages if my phone screen is inoperable?

Phone screen does not turn on due to cracks on the inner screen. I have tried: I tried plugging it in and the folders on PC come up blank. I tried downloading an app that supposedly can access the folders, but I can't enable USB debugging because the screen is broken. I think it was caused by: The fact that the screen does not work.

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My phone has an unresponsive black screen. How do I delete everything - even pictures/data?

I want to completely wipe the phone, but the screen is black.

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How can I extract info from S5?

I recently dropped my Galaxy S5. Now the screen is black and the phone is locked. I want to extract pics and numbers etc from the device. How can I do this without being able to enter passcode?

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Screen is broken. I have a replacement and need to return damaged unit. I want to wipe it first. Kies won't accept s/n when I enter it?

How do I get Kies to accept my serial number, that I entered CORRECTLY numerous times? I have tried: Kies. I think it was caused by: Dropped phone

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Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: Alma, vc, YaAllahYaRub

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