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Teach English to Call Center Agent Aspirants

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Help me with a list of words that helps me for Wording and understanding from customers?

I am not American but, Asian. I have to call to American and European clients but, usually, I face phonetics problem with them to understand their query. But they use some common words when I call them like --put through = connect to him. May I have a list of words on it. Some common words used in America when a call center agent call them?

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Teach English to Call Center Agent Aspirants

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