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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Anonymous, Bobbi-Jo, Bianca E, Eng and 10 others

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Have a Galaxy S4 with black screen and Kies won't recognize it?

Have a Galaxy S4 with black screen and Kies won't recognize it, the screen is black but the menu and back buttons light up as well as the LED light to show its charging. I need my contacts off the phone because I can't access my Google account because I use the 2 step verification and need my phone unless you know how to access my contact through my Samsung account?

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Need to unlock my husband's Samsung S4 as the phone's screen is black and not sure what to do?

Hi, my husband's phone has gone haywire and the screen is totally black. We need to try and get the pictures and videos off his device as they are sentimental (of our kids). Please can you help

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I lost my Samsung S4 or 5 2 months ago?

The insurance company gave me a secondhand replacement in Dec., but yesterday the screen went half black and half colored. I have tried: Resetting it by the vol power and start menu. I think it was caused by: Its not been dropped or anything but I did have it on top of my laptop

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Can't I bring up my home screen from my Galaxy S6 if I've plugged into this laptop without downloading some application?

Can I just bring up my home screen from my Galaxy S6 into this laptop without downloading an app?

No you cannot, One of the best apps to do so is AirDroid. You have to download an Android version and PC version (Windows,Mac...from here.

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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

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Samsung S4 mini display problem?

I dropped my phone and the display cracked. The touch is still working but no display.. I have tried: Nothing. I think it was caused by: Dropped my phone and the display cracked.

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Getting photos from a Samsung A3 that has a faulty screen

The screen is just black. Texts and calls are coming through but I can't answer. Just would like to retrieve photos. Thanks in advance for any help you can provide

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I have a Samsung Galaxy mega for about 3 years now?

My grandson dropped it and screen is cracked a lot, and touch screen entry of pin code is not working for 1 number so I'm unable to unlock my phone. Metro says to get screen fixed first yeah okay who has got 0.00, not me

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My S6 screen is not working, how can I get the pictures from it?

I dropped my S6 in the toilet and now the touch screen will not work, I really want to get the pictures off of it before I take it in for repair and they reset it.. I have tried: I have left it on the radiator and in a box of rice to try and dry it out. I have tried find my mobile but do not have a Samsung account. It won't connect to my computer because I can't use the screen.. I think it was caused by: I dropped it down the toilet

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I have two Samsung Note5 with broken/smashed screens and wish to remove the pictures, music and other files off the device as I have many irreplaceable photos of my children on both devices?

How do I get into phone's internal memory to remove files I wish to keep before putting phone in the rubbish. Is there an app out there or something I can download that will allow access to the phone that will show me the path I'm taking once into the phone, any help would be highly appreciated. I have tried: Downloaded Android control.exe. I think it was caused by: I dropped both phones out of pocket as I was getting out of car on to the road

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Samsung Galaxy j3 v cracked screen touch pad unresponsive?

Screen is cracked and black. touch pad unresponsive. phone is locked with four digit code. Phone is recognized by my computer. Is there a way to unlock it so I can retrieve the data.Phone is not rooted.

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Samsung S4 recovery issue problems?

Dropped my phone and screen went black. Its protected with a pattern and I can't use the touch. Sadly I don't have a Samsung account so can't unlock it via find my phone as well. Is there anything else that I can do? please help, thank you. I have tried: Screen is blank so couldn't do much. I think it was caused by: I dropped it pretty hard

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Hey, I have a Galaxy S2 and my screen is cracked and the whole screen turned black I can't see anything on it and last week I made a mistake and deleted all my videos and pictures off accidentally and I don't know where my micro card is?

Hey, I have a Galaxy S2 and my screen is cracked and the whole screen turned black I can't see anything on it and last week I made a mistake and deleted all my videos and pictures off accidentally and I don't know where my micro card is. I have tried: Everything. I think it was caused by: Did it on accident

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I have a Samsung Galaxy S3, I also have some data on there that I need but there a password on their. how can I get access to it?

I have a Samsung Galaxy S3, I also have some data on there that I need but there a password on their. how can I get access to it. I have tried: Tried connect the USB cable also used Samsung Kies. I think it was caused by: Screen damage

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My Samsung Galaxy S4 phone display and touch damaged. Is there any way to get all my data. I can't connect with PC because for connection 'touch to connect" is there?

My Samsung Galaxy S4 phone display and touch damaged. Is there any way to get all my data. I can't connect with PC because for connection 'touch to connect" is there?

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I HAVE A PASSCODE ON MY Samsung EDGE AND THE SCREEN IS NOT WORKING, I CAN SEE EVERYTHING ON THE SCREEN BUT THE TOUCH FUNCTION IS NOT WORKING. PLEASE HELP?

HOW TO RESET PHONE WHEN I Can't Get past THE PASSCODE?

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Recent edits by: Dermain, shriee, mahlako

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