Greet and Escort Hotel Guests When Working as a Host or Hostess

Edited by Hotelier, Amanda, Eng, Anonymous and 1 other

Hello, and thank you for watching VisiHow. In today's tutorial, we will go over how to greet and escort guests in your restaurant, bar, cafe, or lounge, if you are working as a host or a hostess.

Greet and escort hotel guests in bars, cafes, lounges or restaurant when working as a host or hostess-.mp4-canvas256 277333.jpg

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Steps

  1. 1
    Welcome the guest with a smile.
    We can say, "Welcome to" and then name the restaurant or the business.
    Greet and escort hotel guests in bars, cafes, lounges or restaurant when working as a host or hostess-.mp4-canvas37 260767.jpg
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  2. 2
    In the welcome, use the guest's name if known.
    If it is not known, request the guest's name.
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  3. 3
    Look for or ask about, then confirm, the reservation details.
    Let's say that we have Mr. Smith coming to our restaurant, and he comes once a week, and we know who he is as soon as he walks through the door. We are working at Mark's Cafe. We can say, "Mr. Smith, welcome to Mark's Cafe! It's nice to see you again." Then we can look immediately for his reservation. If we can't locate a reservation, we can ask if there is a reservation. He might have one, but it might be under another person's name. He might be joining someone. Once we've located the reservation, we can confirm the number of people that it is for.
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  4. 4
    When ready to seat the guests, direct them to the table.
    We can say, "This way, please" and use a hand gesture to indicate the direction to walk. Any time we make a hand gesture, we should use an open palm. Never point. Guide the guests to the table personally.
    Greet and escort hotel guests in bars, cafes, lounges or restaurant when working as a host or hostess-.mp4-canvas166 313956.jpg
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  5. 5
    Seat ladies first.
    Pull out the chair to seat a lady.
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  6. 6
    Give each guest a menu.
    Take the correct number according to the reservation details that we have confirmed.
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  7. 7
    Wish the guests a pleasant or enjoyable meal.
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  8. 8
    This concludes today's tutorial on how to greet and escort guests in a restaurant, cafe, bar, or lounge if we are working as a host or a hostess.
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Greet and Escort Hotel Guests When Working as a Host or Hostess

Questions and Answers

What is the position of your hands when you are escorting a guest to a destination?

Where do you place your hands when you want to escort a guest. Are your hands outstretched, open palmed?

When talking, stand upright with hands by your sides. When escorting a guest to his or her destination, there are no special instructions on a specific hand position. For example, you can take the key into both hands or just lock your hands in front of you and use your dominant hand (a dominant hand ensures confidence in your manners) to open doors and point in the direction to which the guest should divert his or her attention, but do it with an open palm turned upwards to show a friendly predisposition. After all, your poise, comportment, and attitude are crucial for the hotel image that reflects competence.

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Article Info

Categories : Hospitality Industry

Recent edits by: Anonymous, Eng, Amanda

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