Give Directions to Hotel Guests Using Proper Hospitality and Hotel English

Edited by Hotelier, priya, Eng, Delazy and 2 others

Hello, and thank you for watching VisiHow. Today, we have a hospitality English course on giving directions. If you're working in a hotel as a concierge or as a receptionist, or even a bellman or a doorman, you may be asked to provide a guest with some directions. First, we will start with some of the phrases that you may need to use in order to give the best directions. Afterwards, we will explain giving some directions by example that we have included in a map on the bottom right-hand side of the whiteboard.

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Steps

  1. 1
    The first phrase is, "Turn right at ____", or, "Turn left at ____".
    The blank could be a street name, a landmark, or any defining location where the guest will reach, and they will know that here they need to turn to the right or left.
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  2. 2
    We can also say, "Go straight until you see ____".
    Again, this blank can be a street name or a location, any kind of a defining place where the guest will say, "Okay, I've gone straight, and now I'm looking at what I'm supposed to look at. Then I need to do something else."
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  3. 3
    When the guest has reached the destination, after following our instructions, we can say, "It will be on your right side", or, "It will be on your left side".
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  4. 4
    We may also need to say, "It is next to ____", or, "It is across from ____".
    This could be a particular location, such as a business, a building, or a landmark.
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  5. 5
    In order to explain giving directions, we have added a very rough map of an area of Chicago in the bottom right-hand corner of the whiteboard.
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  6. 6
    We have the question, "Where is the nearest pharmacy?"
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  7. 7
    Our current location is marked with a green dot, and the word "Hotel".
    There are also some street names, and different known buildings.
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  8. 8
    The pharmacy is marked with a red dot, and the word "Pharmacy".
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  9. 9
    From the "Hotel" dot, we're going to let our guests know that when they walk out the entrance of the hotel, they will need to turn to their left.
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  10. 10
    They will walk straight to the end of the street, where they will reach "Michigan Ave." At "Michigan Ave." they will turn left.
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  11. 11
    Then they will walk four blocks, past "Water Tower Place" and the "Water Tower" pumping station until they get to "Chicago Ave."
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  12. 12
    Next, they will cross "Chicago Ave.", and on their left-hand side, they will see the pharmacy.
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  13. 13
    This concludes today's tutorial on hospitality English for giving directions.
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Give Directions to Hotel Guests Using Proper Hospitality and Hotel English

Questions and Answers

When giving directions to a guest, what should you do?

How should you give directions to a guest in a clear way to make guest understand correctly

Following the instructions from this video tutorial should be a very clear way to orient the guest. The majority of guests will understand it correctly. However, in rare cases when the guest is still lost, you may need to assist him or her with gestures and maps to help the guest orient himself or herself around the area.

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First of all, some people are not good with discerning left and right sides; so, you may want to stand near them, facing the same direction, and showing left and right with your hands.

For people who are not good with understanding foreign languages, you need to have a map ready. You can also draw it by hand. Just point and say: "You are here". Then, point to the destination.

If the location is not too far away, go outside with the guest and point at the location. This is extremely useful in the early morning when a guest has to find a bus, tram, or trolley-bus stop where the public transport goes in the right direction.

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Article Info

Categories : Hospitality Industry

Recent edits by: VisiHow, Delazy, Eng

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