Get Support or Help with Classmates or Odnoklassniki for iPhone 6

Edited by Kara, Ash0hley, Eng

Hi, and welcome to VisiHow. In this video, I'm going to show you how to contact the Support Technical Team of the Odnoklassniki application on the iPhone 6 if you are experiencing any problems.


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Steps

  1. 1
    First, unlock the screen
    .
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  2. 2
    Then we need to access the application
    .
    Here is Odnoklassniki. It's an orange icon that says "OK" sideways. Let's open it. It will take us to our main profile page. Sometimes, there may be troubles with purchasing virtual money within the application, problems with communicating, or problems accessing some areas of the application. In order to prevent or fix the problems, we can contact the support team of the application, and they will try to fix our problem.
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  3. 3
    To do that, we need to open the side menu by swiping left to right
    .
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  4. 4
    Scroll down until we see "Contact Support"
    .
    Beside it, is a question mark inside of a circle. Tap on this option. It will bring us to the "Customer Support Team" area.
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  5. 5
    First of all, we need to specify a problem or an area of our problem
    .
    Tap on "Specify a problem or an area".
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  6. 6
    On the bottom portion of the screen, we can select from different options and areas where a problem might exist
    .
    These options are "Access", "Payment problems", "Violations", "Services", "Profile", and "Other". Let's say we have problems with our profile. Select "Profile", then tap on "Done".
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  7. 7
    Now, let's tap the box that says "Subject"
    .
    On the lower portion of the screen, we will see many options. These options are "Settings", "Friends", "Guests", "Marks" (Marks are what people give us for our photos. They are just like marks that we'd get on tests in school.), "Relationship", "About me", "Posts", and a few others.
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  8. 8
    Let's say we're experiencing problems with our posts
    .
    Select "Posts" from the list, then tap "Done".
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  9. 9
    Type in our contact e-mail
    .
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  10. 10
    Then, enter a description of our problem
    .
    After we've entered our text to the support team, we have to tap on "Send". It will say "Thank you! Your message has been sent.
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  11. 11
    We can now tap on "Back"
    .
    Then tap the Back arrow in the top left-hand corner.
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  12. 12
    Scroll all the way to the top of the menu, and tap on our profile picture
    .
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  13. 13
    After we send the message to the contact team, they are supposed to look through our technical problems and try to fix them
    .
    They will send a response to the email that we included in the report.
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  14. 14
    Thank you for watching VisiHow
    .
    If you have any additional questions on how this or any other applications on the iPhone 6 work, please leave them in the "Comments" section below. I will help you to find your answers.
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Video: Get Support or Help with Classmates or Odnoklassniki for iPhone 6

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Article Info

Categories : IPhone

Recent edits by: Ash0hley, Kara

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