Get Appropriate Guest Information When Checking Them Into a Hotel or Hospitality Business

Edited by Hotelier, Rushell, Eng

Hello and thank you for watching VisiHow. In today's tutorial, we will be discussing what information information we need in order to check a guest in at a hotel. If we're working as receptionist, this is a very common task that you'll need to be doing. You should be doing this task in a way that meets your brand or hotel standards of service.

Was this helpful? Yes | No
Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas266 14.jpg

Ad

Steps

  1. 1
    To begin, we need to greet the guest properly
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas45 182.jpg
    Advertisement
    Was this step helpful? Yes | No
  2. 2
    We can do this by saying "Welcome to _________ Hotel", with a smile of course
    .
    If we were greeting someone at Paradise Hotel, we would say, "Welcome to Paradise Hotel!"
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas57 842.jpg
    Advertisement
    Was this step helpful? Yes | No
  3. 3
    Next, we may provide the guest an offer of help
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas80 425.jpg
    Was this step helpful? Yes | No
  4. 4
    We can say, "How may I assist you?" In many cases, we will not need to use this phrase
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas92 246.jpg
    Was this step helpful? Yes | No
  5. 5
    During a time when someone could be either checking in or checking out, and we are unsure, instead of asking them if they are checking in simply ask, "How may I assist you?" Then they will let us know
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas111 589.jpg
    Was this step helpful? Yes | No
  6. 6
    Once we've determined that the guest is at the hotel Reception desk to check into a room and not to book a reservation or ask another question, we need to ask the guest for their ID or their passport, depending on our location
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas139 646.jpg
    Was this step helpful? Yes | No
  7. 7
    We will also need a credit card or method of payment
    .
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas152 847.jpg
    Was this step helpful? Yes | No
  8. 8
    We can do this simply by saying, "May I please have your passport and method of payment?" If we are in the United States, we'll probably ask directly for a credit card, since most hotels are booked wit a credit card guarantee
    .
    If the guest says they will not be paying by credit card, we can ask them, if they are paying cash, if they can leave a deposit.
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas161 246.jpg
    Was this step helpful? Yes | No
  9. 9
    If we have any trouble finding the guest's reservation in the system, we may ask them any additional questions, or we can directly ask them for their confirmation page
    .
    This is not a necessary step if we are able to locate the guest's reservation with the name on their passport. However, if we cannot locate the guest's reservation, we can simply say, "I apologize. I'm not able to locate your reservation. Do you have a confirmation letter?" In this case, they can provide a confirmation letter. Then we can find the reservation in the system, hopefully, through other details, such as the confirmation number that should be listed in the confirmation letter.
    Make sure you get guest information for checking them into a hotel or hospitality business.mp4-canvas208 364.jpg
    Was this step helpful? Yes | No
  10. 10
    This concludes today's presentation on what materials and information is needed from a hotel guest when they arrive to check in
    .
    If you have any questions, comments or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No
    Advertisement

Video: Get Appropriate Guest Information When Checking Them Into a Hotel or Hospitality Business

If you have problems with any of the steps in this article, please post in the comments section below.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Article Info

Categories : Hospitality Industry

Recent edits by: Rushell, Hotelier

Share this Article:

Thanks to all authors for creating a page that has been read 271 times.