Fix an iPhone 6 When Stuck in a Program That Won't Close

Edited by Grimm, Courtney, Jen M

You're watching VisiHow. In this tutorial, we are going to show you what to do when your iPhone 6 is stuck on a program and you can't get out of it or change menu options.


Steps

  1. 1
    To begin, press the Home button one time
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  2. 2
    We will then swipe across to open up the Lock screen
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  3. 3
    Now we can enter our passcode, or press our finger down on the Home button
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    This will activate the Touch ID sensor and unlock our device.
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  4. 4
    Now, as we can see we are currently stuck in a menu option
    .
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  5. 5
    First we will try locking and unlocking the phone by pressing the Lock button to close the device
    .
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  6. 6
    Then we will press the Lock button again, this will activate the phone
    .
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  7. 7
    This will bring us to the Lock screen, here we will swipe across the screen
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    This will bring us to another screen where we can enter our passcode.
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  8. 8
    Now we will enter in our passcode or use the Touch ID sensor to unlock the device
    .
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  9. 9
    We will note that when unlocked, we are still stuck in this application
    .
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  10. 10
    If we try to press the Home button, nothing will happen
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    Double pressing, pressing three times, four times, nothing will happen no matter how many times we press it.
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  11. 11
    In this case, the iPhone is forcing us to choose one of these two options, but at this time we do not want to choose either
    .
    We simply want to close this application and get out of this options screen. However, the iPhone is forcing us into a position what we have to make a selection, so our only option other than making a choice is to power down and restart the device. Press and hold the Lock or Power button for about 5 seconds.
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  12. 12
    This will open up the power off option, which we will simply slide to power off our phone
    .
    This option is labeled "slide to power off". Once the phone is powered off, we will restart it.
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  13. 13
    After waiting for a few seconds, we should be able to press and hold the Power button again
    .
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  14. 14
    Our phone will start back up, as indicated by the white Apple logo that has appeared on the screen
    .
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  15. 15
    We know our phone is ready once we see the Lock screen
    .
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  16. 16
    We will now swipe across the screen and enter our PIN code
    .
    Since we have just restarted the device, we will be unable to use the fingerprint scanner to unlock our phone.
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  17. 17
    This will take us back into our phone, which can now be used without the problems we had previously from the application we were unable to close
    .
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  18. 18
    This concludes our tutorial on how to exit an application that will not allow you to exit or close it on the iPhone 6
    .
    Thank you for choosing VisiHow, we do hope this tutorial has helped you fix the problem with an application that won't close. As ever, have a great day and let us know any comments, questions, or suggestions in the area below.
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Video: Fix an iPhone 6 When Stuck in a Program That Won't Close

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Article Info

Categories : IPhone

Recent edits by: Courtney, Grimm

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