Filter Messages and Calls on Microsoft Lumia 535

Edited by Thor, Eng, Rushell, Navi banwait and 12 others

Hello, and welcome to VisiHow. In this video, we are going to show you to filter messages and phone calls on a Microsoft Lumia 535.

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Steps

  1. 1
    To begin, we're going to turn the phone on by pressing the power button on the right-hand side of the screen
    .
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  2. 2
    Once the phone is activated, we're going to swipe up on the lock screen to take us to the Home screen
    .
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  3. 3
    If we swipe down, we'll have the option to select All Settings on the right side of the screen
    .
    Press that to go into Settings.
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  4. 4
    In the Settings menu, scroll down all the way to the bottom until you find call and SMS filter
    .
    Press that.
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  5. 5
    The Welcome message states, This application allows you to block unwanted phone calls and SMS from phone numbers defined by you
    .
    By using this application, you agree that Microsoft Mobile may pre-scan your incoming text messages. No information regarding your messages is sent to Microsoft Mobile or any third party. We have to accept these terms and conditions if we want to use this service, so press the accept button at the bottom of the screen.
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  6. 6
    To be sure this setting is on, make sure the switch at the top is blue
    .
    If not, just swipe across the switch to turn it on. If you're not using it to block any calls or messages, you may want to turn it off to save battery time.
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  7. 7
    If we tap on blocked numbers, we can see which numbers you have blocked
    .
    You can add numbers from your call history. I currently have no numbers blocked on my phone.
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  8. 8
    Tap on the advanced button at the bottom
    .
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  9. 9
    The top switch gives us the option to block all withheld numbers regardless of whether or not you might know them
    .
    The second option allows you to display the number of blocked calls and SMS received live on your Home screen.
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  10. 10
    If this is a big problem, and you want to keep track of it, you can turn that option on, and it will add the log to the Home screen
    .
    You can tap that tile to keep up with exactly what is happening.
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  11. 11
    Again in the advanced options of the Call and SMS Filter, we can also get notifications about blocked calls and SMS messages
    .
    This is the last option on the list.
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  12. 12
    This concludes our tutorial on how to filter phone calls and SMS messages on a Microsoft Lumia 535
    .
    If you have any questions or suggestions about this video, then please leave them in the comment section below. You've been watching VisiHow.
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Video: Filter Messages and Calls on Microsoft Lumia 535

Questions and Answers

There is problem in the call and filter option. Can't I open call+SMS filter application, or the application shows me that "something went wrong"?

When I press call and filter, it shows that it didn't. There is something not clear. My 535 phone's call+SMS filter app is not working

Firstly, update applications on your phone.

  1. 1
    First of all, press the home button.
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  2. 2
    Swipe the screen left.
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  3. 3
    Tap on "Store" in the application list.
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  4. 4
    Tap on the "..." application menu.
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  5. 5
    Tap on "Settings".
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  6. 6
    Tap on "check for updates" button
    .
    When call+SMS filter (and extra+info) has been updated, restart your phone.
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Secondly, update the OS. You can do it by following our tutorial on how to update a Microsoft Lumia phone to Windows 10 Mobile.

If that did not help, hard-reset your phone. Back up your data first: press the home button, swipe the screen down from the top, tap on "ALL SETTINGS", and tap on "backup". Choose all of the data to back it up. Then, follow our tutorial on how to restore factory settings on the Microsoft Lumia. Do not erase the microSD card contents if it is offered. Then, restore your data just by logging in with your Microsoft account.

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I can't access the call+SMS filter on my Lumia 535?

The call+SMS filter does not appear in the settings Install Phone Systems Updater for Windows Phones. Run the app and it will scan for updates and do a system check. You will want to update the Extras + Info on your phone for the call and SMS filter to work. If all else fails, users reported a full reset had their phones operating correctly again.

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I am having trouble blocking calls and texts on my Microsoft Lumia 535?

I did have the option to block calls and texts but this seems to have gone since my phone was repaired last week and there are numbers I wish them to remain blocked. I have tried: What is suggested on your page but that option does not exist

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  1. 1
    Go to Settings.
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  2. 2
    Select Privacy.
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  3. 3
    Then tap Background apps.
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  4. 4
    Your phone was likely updated to Windows 10 OS
    .
    There is now an app called Block and Filter that replaced the previous app. Bring the app to the foreground and configure it the way that you wish.
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Cannot open block filter, how to open it?

When I click the option of block filter it say it is not the right way, try again later

Restart your phone. Then update the app. Finally, you may have to perform a hard reset when this app fails to get it to work properly again. It can fail to update and still cause further call issues.

Something went wrong, message appears when trying to access SMS+call filter?

Something went wrong, message appears when trying to access SMS+call filter. I have tried: Reinstalling, soft reset. I think it was caused by: No idea. Microsoft stopped support for this app

Update your Windows OS and then go to the background app section as explained in an above answer. There you will configure the new call block app that Microsoft is using for Windows 10.

Pre-Scan on SMS/Call Feature on Microsoft Phone?

My sister wants to enable Call/SMS Block to block unknown/unwanted numbers from calling, and it has popped up a message. "This application allows you to block unwanted phone calls from phone numbers defined by you. By using this application, you agreed that Microsoft Mobile may pre-scan your incoming text messages. No information regarding your messages is sent to Microsoft Mobile or any third party". This is her first time using a Microsoft Mobile Phone and she wants to know what does that message mean by pre-scan? she also wants to know why a pre-scan maybe needed to be done?

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It will look to see if you are receiving text messages from the blocked contact. If so, then you will not receive the text message alert. Microsoft will block the text just like they block the call from the contact.

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I don't have the option of "call + filter" although I have an updated version?

Want to block a number. Cannot as don't have the "call+ filter" service despite having Windows 8.1

You now have Block + Filter. Check your Privacy section and then the background apps to enable this feature again.

How to select a contact to block call from it?

I am unable to block calls from some companies though I follow your steps. I have tried: Pressed the button filter calls/SMS but no display of any call history

If the history is not being displayed then swipe left repeatedly until it does display. This prevents the screen from timing out.

If you have problems with any of the steps in this article, please post in the comments section below.

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Article Info

Categories : Nokia

Recent edits by: nitishi86, mmakram_pk, MayMay1991

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