Hello and thank you for watching VisiHow. In today's tutorial, we will explore how we can create a hotel VIP program. Aside from the members of your hotel brand's loyalty program, you may have other types of guests that you need to recognize in order to keep your level of service high. We'll discuss how to create such a program in this tutorial.
After we've determined who a VIP is, especially if we're using a property management system, such as OPERA or Fidelio, we will need to come up with a code, such as "VIP1", "VIP2", "VIP3" "VIP4", "VIP5" and "VIP6"
It doesn't matter what name is given to each of the codes, as long as we can remember, and everyone on our team knows what those codes stand for. If a team member does not know, they should absolutely have access to the information that they need to find out.
We could give them a complementary upgrade, based on availability
If we do not have availability, then we wouldn't be able to provide this. If we do have the availability, our VIPs should be the first people that we think of in order to please give them a complementary upgrade.