Contact Amazon for Help from iPhone 6
Freya, Crystal, Jen M
You're watching VisiHow. This is a tutorial on how to contact Amazon through the Amazon application on the iPhone 6.
To begin, unlock the phone by pressing the lock button on the right-hand side
Alternatively, press the home button at the bottom. This will bring up the lock screen.
Swipe right and enter the passcode
Alternatively, press your finger onto the home button, which doubles as a fingerprint scanner, if that option is enabled.
Find and tap on the Amazon icon
The icon itself is white with "amazon" in black, with a blue shopping cart below it. This will open up the application. It will automatically take us to the home page where it offers us the most popular products, or items Amazon thinks we will be interested in.
Tap on the three horizontal gray lines in the top left corner
Scroll down and tap on "Contact Us" in the final section of the menu
It's the fourth option up from the bottom.
Here we can choose exactly what we wish to contact them about
We can E-mail, Call, Provide Feedback, or we can contact them regarding a specific order. We will tap on "E-mail Customer Service" for an example.
Amazon will most likely ask for your Touch ID to confirm it's you
Here we can say what we are having an issue with, such as our account, an order, our Kindle, or something else
We will tap on "Fire & Kindle" as an example.
Tap on the more specific option
Tap on the exact problem
Now we can type and add some extra comments as well, to explain the problem
When we're happy, we can tap on "Done" in blue on the right-hand side
Then we can tap on "Send E-mail" in yellow and the email will send
If we don't send the email, we can go back by tapping the grey arrow in the top left-hand corner until we reach the main page
We can also call customer service by tapping on "Call Customer Service", the second option
We just need to choose what we are having an issue with
We need to keep going through the options to select what exactly we need help with
We haven't made any transactions, but it will show up at the bottom when we have.
We can also go to our orders by tapping "Your Orders"
It takes us to the orders for the last 6 months
In this case, we don't have any orders yet, so there is nothing listed.
We can go back by tapping the grey arrow in the top left-hand corner
We can also provide feedback by tapping on "Provide Feedback for the app" at the bottom
This will compose an email.
We can type whatever we'd like by tapping in the message body
When we're done, we can press "Send" in the top right-hand corner
It has automatically put in the email address for us. Send it like any other email sent from the iPhone.
Tap the back arrow in the top left corner until we are at the home screen where we began
Alternatively, tap on the 3 horizontal gray lines and tap "Home" which is the first option
This will take us back to where we began.
This concludes the tutorial on how to contact Amazon for help on the Amazon application on the iPhone 6
If you have any questions or comments, leave them in the section below. Thank you for watching VisiHow.
Video: Contact Amazon for Help from iPhone 6
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Recent edits by: Crystal, Freya