Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by GalaxyS4, Calob Horton, rigmonkey73, biggieg and 18 others

Questions and Answers

I want to delete hidden images from my S4?

My S4 phone screen got damage I can connect the same with My laptop and can see on hidden video, but I want to delete hidden images and video by connecting to laptop please help urgent

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''If your screen is damaged and you can't connect to the laptop using Samsung Kies then your only resource is to delete the videos with a hard reset. If they are password protected and you are sending the video for repair then you should hard reset. Because you can't access the screen you may not be able to hard reset either depending on what is wrong with your screen.

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The above information regarding hard resetting is incorrect. ( Being able to access the file system of either the internal or external storage on an Android device can be done while the device is locked as long as the device boots regardless of whether or not the screen will work.

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To locate and delete these files (pics/vids) follow these steps:

1) Turn your phone on and let it boot, you should be notified by a slight vibration once the device completes its bootup regardless of whether or not the screen works. 2) Turn on your Windows PC and let it boot and get logged in. 3) Plug your telephone into the PC using the USB cable that came with the phone. 4) Open your PCs start menu and select "My Computer" or "File Explorer" 5) On the left side of the window that opens will be a vertical list of items.

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   - From the top, it will say something to the effect of: Desktop, downloads, Documents, etc until way down at the bottom should be 1 or 2 items (depending on whether or not your device has external storage)

6) Locate the item that is named whatever you phones name is (ex. my is called KaseysGS5)

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 - The item that shares your phone's name is the internal storage for your phone, the one listed under it will be your phone's external storage.

7) Double click on whichever of the two has your pictures in it and it will open to show all the folders in that particular storage drive. 8) Locate the folder with your pictures and double click it. 9) Locate the pictures, highlight them, right click and choose Delete. 10) Generally, these items will be completely deleted and NOT moved into your PCs recycling bin.

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SO

IF you want to keep the pictures, just not on the phone follow steps 1-8 but instead of deleting like in step 9, highlight them all, right-click and choose MOVE and then choose a destination folder on your PC to move them to or move them to your external storage and then remove your SD card from your phone. Once the phone is replaced or repaired, you can enter the SD card into it and have access to all of those pics/videos again.

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My phone's screen cracked and I cannot see it. I have hooked up to my PC and backed up my contacts. I have my old phone Droid Razr HD up and running and want to copy my contacts from the PC to the droid. Any light you may shed will be appreciated.

My phone's screen cracked and I cannot see it. I have hooked up to my PC and backed up my contacts. I have my old phone Droid Razr HD up and running and want to copy my contacts from the PC to the droid.

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You can login to your Google Account and go to the Contacts section. Click More to see Import and Export. Import the contacts to the Google Account then export them once you get the Droid Razr connected to your Google Account. It might take a bit if you are waiting for it to Sync.

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I broke my S3 touch screen and I want to use my laptop to view all my WhatsApp?

I want to control it from my laptop and perhaps use WhatsApp

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You can install WhatsApp on the PC by following this guide article from VisiHow titled Install WhatsApp on PC for Windows 10. If you have not updated to that just yet you can learn how to do so in the VisiHow article titled Get a Free Copy of Windows 10 from Microsoft.

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How can I access my Galaxy S4 if the edges on my screen aren't working?

The edges of the screen has stopped working while I was gardening and hasn't worked since yesterday, how can I unlock it, to get the data of it into a different phone?

Pull the battery out and then run your hands all over the back of the phone. Connect the battery and turn the phone on. Your screen may be fixed. You can try Kies to transfer over important things from the phone but because the screen is locked it may not connect to the PC.

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More questions and answers on this topic can be found here: Screen broken, phone locked, can't retrieve data

The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data
More questions and answers

I left my phone for one week in my drawer, after that, when I turn on the phone the touch does not work, it shows another language and touch is not working although back key and home keys are working on touch?

I left my phone for one week in my drawer, after that, when I turn on the phone the touch does not work, it shows another language and touch is not working although back key and home keys are working on touch

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Hi, how to reboot S4?

My S4 completely died. If I press the power button it doesn't switch on. It is loading and loading and stays at this level. How to reboot it? I try volume key up and power button and reboot option came to the screen, then I press the power button and phone again try to switch on and at the end stay on this level. What to do?

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Make sure that your battery is at least 80% charged. Then scroll down using the Volume Keys to the Wipe Data before quickly hitting the Power and this is only to confirm the selection.

How to Transfer Data from Samsung Note3 if touch screen is not working and connection is not setup as MTP?

Hi Mate, I dropped my Samsung Note3 and now it's screen not working. Before I sent it to repair I need to do a backup when connecting with Samsung Kies, it is asking to change it to an MTP connection, but as touch screen not working I can't change the connection mode. I have tried: Shut down, turn one, unplug the charger , disconnect battery. I think it was caused by: Touch sensor been damaged because I dropped this morning

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The only way to do this is to change your Settings to MTP so, unfortunately, with your screen not working you are out of luck. Remove the back cover and battery then press all over the back of the phone. This may put a loose cable back into place for you to access your screen in order to change the settings.

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My Samsung Galaxy S3 touch screen doesn't work, then I already reset my phone to factory setting. Is there any chances I will get my photos and videos back from my phone. Thanks?

My phone got wet. After few days the screen shows the pic but my touchscreen is still unresponsive. I already clean it up with rubbing alcohol (motherboard, LCD cables, and almost all important components), it seems to be a little improve but LCD touch screen still unresponsive. So know I just want to know if I can still save my photos and videos and transfer it to my computer. Thanks

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If you hard reset your phone then all of those files are gone forever. Once you perform a hard reset there is no solution to get photos and more back unless you have synced to your Google Account with the items like Contacts and Photos.

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My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything?

My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything

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Fully charge the phone and then try to charge the phone. It may take a few hours of charging before you even see the battery symbol appear on the screen. Do not turn on your phone during this time. Once the phone is fully charged, pull out the battery to perform a soft reset. Insert the battery back in after 10 minutes and turn the phone on. It should come back to normal.

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My Samsung S4 is stuck on the AT&T globe (not spinning)?

I tried to connect using Samsung Kies and was not successful in establishing a USB connection. Any thoughts? I cannot proceed unless I can make a connection. Samsung Kies connection troubleshooting did not help. I have tried: Rebooting and tried to transfer data using Samsung Kies. I think it was caused by: Nothing that I can think of, just was stuck on the non-spinning AT&T globe during boot up.

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Categories : Tech

Recent edits by: tshililo mukhwathi, raymond panganai, Rbeck67

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