Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by GalaxyS4, Anonymous, Calob Horton, rigmonkey73 and 13 others

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Questions and Answers

Can I backup my Samsung Galaxy S3 if my touchscreen has stopped working?

My husband's Samsung Galaxy S3 was fine last night. When we woke this morning, the touchscreen does not work at all.

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You can backup your husband's Samsung Galaxy S3 with a broken touchscreen if there is not a password lock for the lockscreen. Before you try to back your device up, however, see if your Samsung Galaxy S3's touchscreen is suffering from a heating issue, which often happens with Android devices. This issue causes the touchscreen to shut off while your phone charges to prevent the heat from permanently damaging the touchscreen. To see if your touchscreen suffers from this issue, try the following:

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  1. 1
    Turn your phone off.
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  2. 2
    Unplug it from the charger.
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  3. 3
    Turn your phone back on.
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  4. 4
    Wait for 1 minute after the screen turns on.
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  5. 5
    Try to use the screen again.
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If your screen works, it means that your Samsung Galaxy S3 was overheating while it was charging and it automatically turned its screen off to protect itself. However, if your phone still doesn't work, you will need to try to backup your Samsung Galaxy S3 with Samsung Kies. Follow these instructions:

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  1. 1
  2. 2
    Once the application has installed, plug your phone into your computer.
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  3. 3
    Follow the onscreen instructions to set Samsung Kies up.
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If your phone is locked, you will not be able to get past this point. The lockscreen password on your Samsung Galaxy S3 is designed to block unauthorized access to your phone's information, and without unlocking it, Kies has no way to access your files to perform a backup. However, if you did not set a lockscreen password before the screen broke, you will be able to backup your phone with Samsung Kies. After that, contact Samsung's customer service so you can schedule either a repair or replacement for your device. Depending on your warranty status and the severity of the issue, you may or may not need to pay Samsung for the repairs or replacement.

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I want to delete hidden images from my S4?

My S4 phone screen got damage I can connect the same with My laptop and can see on hidden video ,but I want to delete hidden images and video by connecting to laptop please help urgent

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If your screen is damaged and you can't connect to the laptop using Samsung Kies then your only recourse to delete the videos is with a hard reset. If they are password protected and you are sending the video for repair then you should hard reset. Because you can't access the screen you may not be able to hard reset either depending on what is wrong with your screen.

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Lost photos and music on my S4?

Don't know what happen to my photos on my phone and my music is all gone please help

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Go into File Manager/My Files. It is located in your apps. See if the pictures and music are in there. Also, rebooting your phone can sometimes bring them back. There are recovery apps in Google Play which you can install as well. You may have a corrupted SD card which is why the photos and music are disappearing. Install Google Photos to backup the photos and videos that you take for now.

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How can I transfer data from my Galaxy S4 to a PC?

I dropped my phone yesterday, and the screen does not lit up, and does not work. The message notifications pop up, and so do the sounds, just the screen is not working. I have a password on the phone. Is there a way to keep all of my data?

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Remove the back cover of your phone and the battery. Firmly but carefully push all over the back of your phone. Reboot your phone to see if your screen reappears. You can connect your phone to the PC with Kies but make sure it is charged. This way you can transfer the files that you want to keep off the phone.

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

I have a Samsung 4 with no screen and want to back up contacts?

I have a Samsung 4 dropped phone, screen not working, the rest of phone seems to be OK (including connection to PC), want to back up contacts

Use Samsung's Kies to transfer and store your contacts. You can also login on Google and try to force your sync with the phone to backup contacts. Try the trick of removing the back cover after you have transferred your contacts. It might restore your screen depending on how bad the damage is.

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My phones screen cracked and I cannot see it. I have hooked up to my PC and backed up my contacts. I have my old phone Droid Razr HD up and running and want to copy my contacts from the PC to the droid. Any light you may shed will be appreciated.

My phones screen cracked and I cannot see it. I have hooked up to my PC and backed up my contacts. I have my old phone Droid Razr HD up and running and want to copy my contacts from the PC to the droid.

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You can login to your Google Account and go to the Contacts section. Click More to see Import and Export. Import the contacts to the Google Account then export them once you get the Droid Razr connected to your Google Account. It might take a bit if you are waiting for it to Sync.

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See more questions like this: I am using Samsung S3. My screen is cracked and I want to take a backup of contacts and all. Please help me?

I broke my S3 touch screen and I want to use my laptop to view all my WhatsApp?

I want to control it from my laptop and perhaps use WhatsApp

You can install WhatsApp on the PC by following this guide article from VisiHow titled Install WhatsApp on PC for Windows 10. If you have not updated to that just yet you can learn how to do so in the VisiHow article titled Get a Free Copy of Windows 10 from Microsoft.

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See more questions like this: Touch pad not functioning, how it repairer?

How can I access my Galaxy S4 if the edges on my screen aren't working?

The edges of the screen has stopped working while I was gardening and hasn't worked since yesterday, how can I unlock it, to get the data of it into a different phone?

Pull the battery out and then run your hands all over the back of the phone. Connect the battery and turn the phone on. Your screen may be fixed. You can try Kies to transfer over important things from the phone but because the screen is locked it may not connect to the PC.

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I left my phone for one week in my drawer, after that, when I turn on the phone the touch does not work, it shows another language and touch is not working although back key and home keys are working on touch?

I left my phone for one week in my drawer, after that, when I turn on the phone the touch does not work, it shows another language and touch is not working although back key and home keys are working on touch

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Hi, my GS3 screen has stopped working after getting immersed in chlorinated water. All other functions appear to be working except touchscreen. How can I back up data if I cannot unlock screen lock? Many thanks

Hi, my GS3 screen has stopped working after getting immersed in chlorinated water. All other functions appear to be working except touchscreen. How can I back up data if I cannot unlock screen lock? Many thanks

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You can use Kies. Keep in mind that your files may be corrupted and only a few things accessable for recovery. If you synced your Contacts with Google you will be able to retrieve those with a new phone.

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Hi, how to reboot S4?

My S4 completely died. If I press the power button it doesn't switch on. It is loading and loading and stays at this level. How to reboot it? I try volume key up and power button and reboot option came to the screen, then I press power button and phone again try to switch on and at the end stay on this level. What to do?

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Make sure that your battery is at least 80% charged. Then scroll down using the Volume Keys to the Wipe Data before quickly hitting the Power and this is only to confirm selection.

How to Transfer Data from Samsung Note3 if touch screen is not working and connection is not setup as MTP?

Hi Mate , I dropped my Samsung Note3 and now it's screen not working . Before I sent it to repair I need to do back up, when connecting with Samsung Kies , its asking to change it to a MTP connection , but as touch screen not working I can't change the connection mode. I have tried: Shut down , turn one , unplug charger , disconnect battery. I think it was caused by: Touch sensor been damaged because I dropped this morning

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The only way to do this is to change your Settings to MTP so unfortunately, with your screen not working you are out of luck. Remove the back cover and battery then press all over the back of the phone. This may put a loose cable back into place for you to access your screen in order to change the settings.

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My Samsung Galaxy S3 touch screen doesn't work, then I already reset my phone to factory setting. Is there any chances I will get my photos and videos back from my phone. Thanks?

My phone got wet. After few days the screen shows the pic but my touch screen is still unresponsive. I already clean it up with rubbing alcohol (motherboard, LCD cables and almost all important components), it seems to be a little improve but LCD touch screen still unresponsive. So know I just want to know if I can still save my photos and videos and transfer it to my computer. Thanks

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If you hard reset your phone then all of those files are gone forever. Once you perform a hard reset there is no solution to get photos and more back unless you have synced to your Google Account with the items like Contacts and Photos.

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See more questions like this: My phone Samsung S3 fell down and the touch screen doesn't work nor does the screen light up. I can hear sound of notifications, etc., what is the best way that I can get all the data inclusive of text messages?

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My S4 screen is broken and I don't want to lose my contacts?

How can I not lose them? My S4 screen is broken and I don't want to lose my contacts

Go into your Google Account and force a Sync with the PC. If your WiFi and data are enabled then the phone will Sync. It is possible that the Contacts are already in your Google Account if you have synced in the past.

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My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything?

My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything

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Fully charge the phone and then try to charge the phone. It may take a few hours of charging before you even see the battery symbol appear on the screen. Do not turn on your phone during this time. Once the phone is fully charged, pull out the battery to perform a soft reset. Insert the battery back in after 10 minutes and turn the phone on. It should come back to normal.

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Recent edits by: jayphonebadandhecrying, mime, zannuar

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