Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by GalaxyS4, Calob Horton, rigmonkey73, biggieg and 18 others

Questions and Answers

I broke my S3 touch screen and I want to use my laptop to view all my WhatsApp?

I want to control it from my laptop and perhaps use WhatsApp

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You can install WhatsApp on the PC by following this guide article from VisiHow titled Install WhatsApp on PC for Windows 10. If you have not updated to that just yet you can learn how to do so in the VisiHow article titled Get a Free Copy of Windows 10 from Microsoft.

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My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything?

My phone dropped down to a 1% charge and when I went to use it this morning (and adjust the charging cable, which is doing that), the touchscreen wouldn't work. I have a passcode and I can't enter that or answer calls or anything

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Fully charge the phone and then try to charge the phone. It may take a few hours of charging before you even see the battery symbol appear on the screen. Do not turn on your phone during this time. Once the phone is fully charged, pull out the battery to perform a soft reset. Insert the battery back in after 10 minutes and turn the phone on. It should come back to normal.

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I want to delete hidden images from my S4?

My S4 phone screen got damage I can connect the same with My laptop and can see on hidden video, but I want to delete hidden images and video by connecting to laptop please help urgent

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''If your screen is damaged and you can't connect to the laptop using Samsung Kies then your only resource is to delete the videos with a hard reset. If they are password protected and you are sending the video for repair then you should hard reset. Because you can't access the screen you may not be able to hard reset either depending on what is wrong with your screen.

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The above information regarding hard resetting is incorrect. ( Being able to access the file system of either the internal or external storage on an Android device can be done while the device is locked as long as the device boots regardless of whether or not the screen will work.

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To locate and delete these files (pics/vids) follow these steps:

1) Turn your phone on and let it boot, you should be notified by a slight vibration once the device completes its bootup regardless of whether or not the screen works. 2) Turn on your Windows PC and let it boot and get logged in. 3) Plug your telephone into the PC using the USB cable that came with the phone. 4) Open your PCs start menu and select "My Computer" or "File Explorer" 5) On the left side of the window that opens will be a vertical list of items.

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   - From the top, it will say something to the effect of: Desktop, downloads, Documents, etc until way down at the bottom should be 1 or 2 items (depending on whether or not your device has external storage)

6) Locate the item that is named whatever you phones name is (ex. my is called KaseysGS5)

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 - The item that shares your phone's name is the internal storage for your phone, the one listed under it will be your phone's external storage.

7) Double click on whichever of the two has your pictures in it and it will open to show all the folders in that particular storage drive. 8) Locate the folder with your pictures and double click it. 9) Locate the pictures, highlight them, right click and choose Delete. 10) Generally, these items will be completely deleted and NOT moved into your PCs recycling bin.

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SO

IF you want to keep the pictures, just not on the phone follow steps 1-8 but instead of deleting like in step 9, highlight them all, right-click and choose MOVE and then choose a destination folder on your PC to move them to or move them to your external storage and then remove your SD card from your phone. Once the phone is replaced or repaired, you can enter the SD card into it and have access to all of those pics/videos again.

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More questions and answers on this topic can be found here: Screen broken, phone locked, can't retrieve data

The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Categories : Tech

Recent edits by: tshililo mukhwathi, raymond panganai, Rbeck67

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